Front of House Team Leader

Stonegate Pub Company; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an experienced Front of House Team Leader to enhance guest experiences at a historic pub in London. This role involves leading a dedicated team, ensuring smooth operations, and creating a warm, welcoming atmosphere for all guests. With a focus on traditional food and drink, this position offers a chance to be part of a vibrant social environment. Enjoy perks like discounts across managed pubs, healthcare benefits, and early access to wages. If you’re passionate about hospitality and team leadership, this is the perfect opportunity for you.

Benefits

25% off food and drink

Online benefits portal

VIP entry to pubs and bars

Corporate discount rates

Vitality Healthcare

Early access to wages

Qualifications

• Experience in leading a team and providing excellent customer service.
• Ability to foster a welcoming environment for guests.

Responsibilities

• Lead and motivate the Front of House team to enhance guest experience.
• Maintain smooth operations and ensure consistency in service.

Skills

Team Leadership

Customer Service

Communication

Problem Solving

Education

High School Diploma

Job description

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Sir John Balcombe.

Work alongside the management team to bring our shared vision to life.

Help maintain smooth operations and consistency.

Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

We are part of a handpicked, small batch of British pubs, designed to be welcoming spaces for both casual visitors and regulars. Our focus is creating memorable moments in a vibrant, social environment where people can unwind, connect, and enjoy. We offer well-loved traditional food and drink, made with care and served in a way that feels like home. We’re dedicated to offering a warm, authentic experience where good food, good drink, and great company always take centre stage. On the historic site of the first Lord's cricket ground, just a stone’s throw from Marylebone and Baker Street stations, is The Sir John Balcombe. Tradition is at the heart of what we do, serving indulgent pub classics like Sunday roasts, warming pies and decadent desserts with a luxury twist. But, our wide selection of cask and craft ales, wines, spirits and cocktails are what makes us such a well-loved pub, providing the perfect experience in London no matter the occasion, from private-hire events to after-work drinks and everything in between.

What's in it for you?

Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs

Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders

VIP entry to our Pubs and Bars

David Lloyd Corporate Discount Rates

Vitality Healthcare

Wagestream – Early access to your earned wages

To be considered for the Front of House Team Leader position at Sir John Balcombe you must be 18 or over as the roles involves the sale of alcohol.

At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug and Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at www.stonegatecareers.co.uk

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contactSir John Balcombe directly.