Front of House Team Leader

Pubsmiths; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Front of House Team Leader to inspire and lead a dynamic team at a historic pub in London. This role is pivotal in ensuring guests enjoy memorable experiences in a vibrant setting. With a focus on traditional food and drinks, you'll help maintain smooth operations while creating a welcoming atmosphere. The position offers a range of perks, including discounts and flexible working arrangements, making it an exciting opportunity for those passionate about hospitality and guest service.

Benefits

25% off food and drink

Discounts across High Street retailers

VIP entry to pubs and bars

Hotel Discounts

Flexible working

Corporate Discount Rates

Vitality Healthcare

Discounted Dental Insurance

Early access to earned wages

Award-winning development programmes

Qualifications

• Experience in leading and motivating a team in a hospitality environment.
• Ability to maintain smooth operations and ensure guest satisfaction.

Responsibilities

• Lead and encourage the team to deliver exceptional guest experiences.
• Foster a warm and welcoming environment for guests.

Skills

Leadership

Customer Service

Team Motivation

Operational Management

Job description

Location: Sir John Balcombe

Front of House Team Leader

We are seeking an experienced Front of House Team Leader to lead, motivate, and encourage our team to deliver an exceptional guest experience at Sir John Balcombe.

Can you…

1. Work alongside the management team to realize our shared vision.

2. Help maintain smooth operations and consistency.

3. Foster a warm and welcoming environment where guests feel comfortable and valued.

About us…

We are part of a curated, small batch of British pubs designed to be welcoming spaces for both casual visitors and regulars. Our focus is creating memorable moments in a vibrant, social environment where people can unwind, connect, and enjoy. We serve well-loved traditional food and drinks, made with care and presented in a homely manner. Located on the historic site of the first Lord's cricket ground, near Marylebone and Baker Street stations, The Sir John Balcombe offers indulgent pub classics with a luxury twist, a wide selection of cask and craft ales, wines, spirits, and cocktails. We cater to various occasions, from private events to after-work drinks.

What’s in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and your friends across our managed pubs
• Stonegate Xtra Rewards – Discounts across the High Street and retailers
• VIP entry to our pubs and bars
• Stonegate Hotel Discounts
• Flexible working
• David Lloyd Corporate Discount Rates
• Vitality Healthcare
• Discounted Dental Insurance
• Wagestream – Early access to earned wages
• Award-winning development programmes

To be considered for the Front of House Team Leader position, you must be 18 or over, as the role involves the sale of alcohol.

At Stonegate Group, we are the UK's largest operator of pubs, bars, and late-night venues, with brands like Slug and Lettuce, Be At One, and Popworld. Learn more at www.stonegatecareers.co.uk.

If you require reasonable adjustments during the recruitment process due to a disability as outlined by the Equality Act 2010, please contact Sir John Balcombe in advance to arrange support or accommodations.