Front of House Team Leader

Nuffield Health Brentwood; Sunbury-on-Thames; On-site; GBP 28,000; Full time

Job summary

Ein innovatives Unternehmen im Gesundheits- und Fitnessbereich sucht einen Front of House Team Leader, der die erste Anlaufstelle für Mitglieder und Besucher ist. In dieser spannenden Rolle sind Sie dafür verantwortlich, einen hervorragenden Kundenservice zu bieten und die Betriebsstandards aufrechtzuerhalten. Ihre Aufgaben umfassen die Verwaltung von Terminen, die Unterstützung des Fitnessbereichs und die Bearbeitung von Mitgliedsanfragen. Wenn Sie ein leidenschaftlicher Teamplayer mit herausragenden Kommunikationsfähigkeiten sind, ist dies die perfekte Gelegenheit für Sie, in einem unterstützenden Umfeld zu arbeiten, das Wert auf Ihr Wohlbefinden legt.

Benefits

Kostenlose Fitnessstudio-Mitgliedschaft

Gesundheitsbewertungen

Rabatte im Einzelhandel

Pensionsoptionen

Qualifications

• Erfahrung im Kundenservice in der Freizeit- oder Gastgewerbebranche.
• Fähigkeit, unter Druck zu arbeiten und mehrere Aufgaben zu bewältigen.

Responsibilities

• Verantwortlich für den Empfang und die Begrüßung von Besuchern.
• Sicherstellen eines reibungslosen Ablaufs an der Rezeption und Beantwortung von Anfragen.

Skills

Kundenservice

Teamführung

Ressourcenmanagement

Administrative Fähigkeiten

Multitasking

Tools

Komplexe IT-Systeme

Job description

Front of House Team Leader

Sunbury Fitness and Wellbeing Club | Front Of House | Permanent | Full time
£28,000 per annum

40 Hours per week

Making a great first impression is really important. That’s why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people. It starts with you.

Our club currently has an opportunity for a Front of House Team Leader. The post holder will be responsible for delivering and ensuring professional customer service whilst maintaining operational standards. There will be a large focus on diary management and resource planning within the role.

As the welcoming face of our club, your job will be to meet and greet all visitors. Importantly, you’ll ensure the smooth running of reception by answering calls and dealing with membership enquiries, and to support the Fitness Suite with appointments, queries relating to assessments, inductions and studio class bookings.

You have outstanding communication and customer service skills gained within a leisure or hospitality role. You’re approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience. You’re an energetic team player with exceptional planning and organising skills.

Key Requirements

• Supervisory experience

• High quality client service interaction

• Strong resource management skills, including use of complex IT systems

• Ability to prioritise and deal with varied workload effectively

• Experience in administrative/office environment

• Ability to multi-task and work under pressure

• Proven self & team motivator

• Flexibility to cover staff absences & sickness

• Clean and presentable appearance

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.

It starts with you.