Front of House Team Leader

Social Squirrel; Brentwood; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant and dynamic team as a Front of House Team Leader at a renowned establishment. This role is perfect for someone passionate about delivering exceptional guest experiences and fostering a welcoming environment. You will collaborate closely with the management team to ensure smooth operations while leading and motivating your team. Enjoy a range of perks including discounts, flexible working arrangements, and opportunities for personal development. If you're ready to make a difference in a lively atmosphere that celebrates individuality and great service, this is the perfect opportunity for you.

Benefits

25% off food and drink

Discounts across high street retailers

VIP entry to pubs and bars

Hotel discounts

Flexible working arrangements

Corporate discount rates

Vitality Healthcare

Discounted Dental Insurance

Early access to earned wages

Award-winning development programmes

Qualifications

• Experience in leading and motivating teams.
• Strong customer service skills.

Responsibilities

• Lead and motivate the front of house team.
• Ensure smooth operations and exceptional guest experiences.

Skills

Leadership

Customer Service

Team Motivation

Job description

Location - The Merchant

Front of House Team Leader

We are looking for an experienced Front of House Team Leader who can lead, motivate, and encourage the wider team to deliver an exceptional guest experience at The Merchant.

Key responsibilities include:

1. Working alongside the management team to bring our shared vision to life.
2. Helping maintain smooth operations and consistency.
3. Fostering a warm and welcoming environment where guests feel comfortable and valued.

About us

At Social Pub and Kitchen, we pride ourselves on being individually crafted venues that deliver great experiences at any time of the day or night. We cater to a diverse range of guests, creating the perfect place to socialise with friends, whether for Bottomless Brunch, watching sport, or enjoying a lively night out. Each venue has its own unique identity, which we celebrate in our teams. We seek team members who are confident in engaging with guests and passionate about great beer, cocktails, and sport. We broadcast all live sport events and have late-night DJs on Fridays and Saturdays, making us the ultimate fan zone for sports enthusiasts.

What’s in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and your friends across our managed pubs.
• Stonegate Xtra Rewards – Discounts across high street retailers for Team Leaders.
• VIP entry to our pubs and bars.
• Stonegate Hotel Discounts.
• Flexible working arrangements.
• David Lloyd Corporate Discount Rates.
• Vitality Healthcare.
• Discounted Dental Insurance.
• Wagestream – Early access to earned wages.
• Award-winning development programmes.

To be considered for the Front of House Team Leader role at The Merchant, you must be 18 or over, as the role involves the sale of alcohol.

At Stonegate Group, we are proud to be the UK's largest operator of pubs, bars, and late-night venues. Our brands include Slug and Lettuce, Be At One, and Popworld. Learn more about careers with us at www.stonegatecareers.co.uk.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments during the recruitment process, please contact The Merchant in advance to arrange support or adaptations.