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Front of House Team Leader

The People's Pub - Stonegate Group

Greater London

On-site

GBP 20,000 - 30,000

Full time

Today
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Job summary

An established industry player is seeking a passionate Front of House Team Leader to enhance guest experiences at a vibrant pub. This role involves leading a dedicated team, ensuring smooth operations, and fostering a warm environment. With a focus on delivering exceptional service, you will play a crucial role in maintaining the pub's welcoming spirit. Join a dynamic team where every day brings new opportunities to create memorable experiences for guests, from lively sports events to special occasions. If you thrive in a fast-paced environment and are committed to excellence, this position is perfect for you.

Benefits

25% off food and drink
Stonegate Xtra Rewards
VIP entry to pubs
Hotel Discounts
Flexible working
Corporate Discount Rates
Vitality Healthcare
Discounted Dental Insurance
Early access to wages
Award winning development programmes

Qualifications

  • Experience in leading and motivating a team in a hospitality environment.
  • Ability to maintain smooth operations and deliver excellent customer service.

Responsibilities

  • Lead and inspire the Front of House team to provide an exceptional guest experience.
  • Ensure smooth operations and a welcoming atmosphere for guests.

Skills

Leadership
Team Motivation
Customer Service
Operational Management

Job description

Location - Old Bank

Front of House Team Leader

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Old Bank.

Can you…

  1. Work alongside the management team to bring our shared vision to life.

  2. Help maintain smooth operations and consistency.

  3. Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top-notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny. The Old Bank in Sutton is a friendly venue located a stone's throw away from Sutton Station offering delicious food, great drinks, and unforgettable experiences to all our guests. We are perfect for any occasion, including lunch, dinner visits, birthdays, and all other special occasions. We are also the only pub in Sutton with an outside TV, so we are THE go-to place for live sport in Sutton.

What's in it for you?

  1. Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs

  2. Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders

  3. VIP entry to our Pubs and Bars

  4. Stonegate Hotel Discounts

  5. Flexible working

  6. David Lloyd Corporate Discount Rates

  7. Vitality Healthcare

  8. Discounted Dental Insurance

  9. Wagestream – Early access to your earned wages

  10. Award winning development programmes

To be considered for the Front of House Team Leader position at Old Bank you must be 18 or over as the role involves the sale of alcohol.

At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug and Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at www.stonegatecareers.co.uk

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Old Bank directly.

Job Reference: PW1292158SutFOHTL

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