Front Of House Supervisor

Walkers Nurseries Ltd; Doncaster; On-site; GBP 24,000 - 29,000; Full time

Job summary

Walkers Nurseries Ltd is seeking a Front of House Supervisor for the Glass House Café in Doncaster. You will lead front-of-house staff, ensure friendly and efficient service, and help maintain high standards of presentation and cleanliness during busy service periods.

The role requires weekend availability and a proactive, customer-focused approach to team leadership in a busy café environment.

Qualifications

• Experience in café/restaurant hospitality is essential.
• Ability to supervise and motivate a team in a busy setting.
• Strong customer service and communication skills are required.

Responsibilities

• Lead front-of-house staff to deliver high-quality service and guest experience.
• Coordinate daily café operations and weekend coverage.
• Maintain cleanliness and presentation standards across the café area.
• Support staff training and development as needed.

Skills

Cafe experience

Supervisory experience

Customer service

Communication skills

Food hygiene knowledge

Job description

Job Title: Front of House Supervisor

Location: Doncaster

Salary: £26,780 per year

Job Type: Full Time, Permanent - includes weekends

About Us:

Walkers Nurseries is a well-established, family-run garden centre and nursery in Doncaster with a proud heritage dating back to 1951. We offer an extensive range of quality plants, shrubs, trees and garden supplies, all backed by expert advice and friendly service.

Our business has grown over decades to include beautiful show gardens, a spacious garden restaurant serving homemade meals, seasonal events and family-friendly amenities, making us a popular destination for gardening enthusiasts and visitors alike. We're passionate about inspiring people to enjoy gardening and outdoor living while providing a welcoming experience for every customer.

The Role:

We are looking for a motivated, customer-focused Front of House Supervisor to join our team at the Glass House Café. This is an excellent opportunity for someone with hospitality experience who enjoys leading a team, delivering outstanding customer service and helping to ensure the smooth day-to-day running of a busy café.

The successful candidate will lead by example, supporting front-of-house staff, maintaining high standards of service and cleanliness, and ensuring customers receive a friendly and efficient experience. You will help coordinate daily activities, support colleagues during busy periods and work closely with the wider team to maintain the café's reputation for quality and service.

This is a full-time, permanent position, and flexibility to work weekends is essential.

Candidate Requirements:

To succeed in this role, candidates should demonstrate a strong work ethic, a positive attitude and the confidence to support and supervise a team in a busy food service environment. The ideal candidate will be organised, reliable and customer-focused, with the ability to motivate colleagues and maintain high standards of service, presentation and cleanliness.

Experience & Skills:

• Previous experience working in a café, restaurant or similar hospitality environment is essential.
• Previous supervisory or team leader experience within hospitality or food service is highly desirable.
• Strong customer service skills, with the ability to provide friendly, professional and efficient service.
• Good communication and interpersonal skills, with the confidence to lead, support and motivate team members.
• The ability to organise daily tasks, prioritise workloads and help ensure the smooth running of front-of-house operations.
• The ability to remain calm, professional and efficient during busy service periods.
• A good understanding of food hygiene, health and safety, and cleanliness standards.
• Strong attention to detail, ensuring the café maintains a welcoming and well-presented environment.

Personal Attributes:

• A motivated, dependable and approachable team player who leads by example.
• A positive attitude and a proactive approach to resolving issues and supporting colleagues.
• Excellent organisational skills and the ability to manage competing priorities.
• A professional and friendly manner when dealing with customers and colleagues.
• The ability to take initiative, make sound decisions and work effectively under pressure.
• A flexible approach, with a willingness to assist in other areas of the café when required.
• A genuine commitment to delivering excellent customer service and maintaining high standards.

Training & Flexibility:

• Willingness to undertake relevant training and develop supervisory and hospitality skills.
• Ability to support staff training and help new team members understand company procedures and service standards.
• Flexibility to assist with different duties across the café, including basic food service and kitchen support when required.
• Availability to work weekends and adapt to the needs of a busy café environment.
• Willingness to follow company policies and contribute to the continuous improvement of the customer experience.

Compliance & Reliability:

• Successful candidates must be able to provide satisfactory references.
• A reliable attendance record will be required, and sickness records may be requested as part of the recruitment process.
• Candidates must be able to work full-time hours, including weekends and busy seasonal periods.
• A commitment to following food hygiene, health and safety, and workplace procedures is essential.

Candidates with relevant experience or job titles such as Front of House Supervisor, Café Supervisor, Restaurant Supervisor, Hospitality Supervisor, Food and Beverage Supervisor, Front of House Team Leader, Café Team Leader, Restaurant Team Leader, Catering Supervisor, Senior Barista, Food Service Supervisor, Hospitality Team Leader, Assistant Restaurant Manager, Assistant Café Manager, Front of House Assistant, Catering Assistant, Food Services Assistant, Waiter, Waitress, Server, or Food and Beverage Assistant may also be considered for this role