Café Supervisor - Hospitality Team Leader

A24 Group Limited; Horsham; On-site; GBP 16,206 - 23,082; Full time

Benefits offered by this job

Competitive Salary

Staff discounts across the gardens, shop, café, and membership

Free staff parking

Job summary

A24 Group Limited is looking for a Cafe Supervisor in Horsham. This role is essential for ensuring exceptional customer service and overseeing team operations while maintaining high presentation standards in the café.

The ideal candidate will have prior experience in hospitality, strong attention to detail, and a customer-focused attitude. A competitive salary of £14.26 per hour is offered, along with staff discounts and free parking.

Qualifications

• Previous experience in a comparable role preferred.
• Must be hands-on and take ownership of day-to-day operations.
• Strong attention to detail and genuine pride in delivering high-quality presentation.

Responsibilities

• Oversee seamless delivery of food and beverages.
• Supervise the team during shifts ensuring efficient operation.
• Maintain cleanliness and presentation of all dining spaces.

Skills

Experience in cafés, bars, or restaurants

Strong interpersonal skills

Customer service experience

Job description

About Leonardslee Lakes & Gardens

Leonardslee Lakes & Gardens is home to one of the most spectacular woodland gardens in England, offering visitors a breathtaking blend of natural beauty, wildlife, and exceptional hospitality. Our bustling café sits at the heart of the guest experience, and we are looking for a passionate, reliable leader to help us maintain our high standards of service.

The Role

We are seeking a reliable, detail-oriented Supervisor to maintain exceptional customer service and presentation within the restaurant; to start as early as July 2026.

As the Cafe Supervisor, you will play a pivotal role in overseeing the seamless delivery of food and beverages, managing all aspects of customer service within the Café. This hands-on position includes supervising the team during your shift, ensuring the efficient operation of the Café, from setup to cleanup.

Requirements

• Previous experience in a comparable role preferred.
• Must be hands on and take ownership of day-to-day operations.
• Strong attention to detail and genuine pride in delivering high-quality presentation.
• Excellent time-management skills with the ability to work independently or collaboratively as part of a small team.
• Reliable, punctual, and flexible approach to working hours (including weekends)
• Maintain cleanliness and presentation of all dining spaces.
• Physically capable of manual tasks, including prolonged standing, lifting, bending, and carrying.
• Own transport would be advantageous due to the location.
• Promptly report any maintenance issues or inventory shortages to management
• Strictly adhere to Food Safety & Health & Safety processes at all times.
• Provide polite, professional interactions with guests and respond to any requests efficiently and courteously.

Skills We Love

• Experience in cafés, bars, or restaurants required (e.g., making coffee, serving food).
• Experience in hospitality or customer service required.
• Strong interpersonal skills & a customer-focused smile—perfect for chatting with families!
• Full training provided. Just bring your experience & happy spirit!

What’s in it for you

• Competitive Salary depending on experience
• Becoming part of a friendly and dedicated team
• Meeting people from all walks of life and making new friends
• Enjoying the great outdoors and learning something new every day
• Staff discounts across the gardens, shop, cafe and garden membership
• Free staff parking.
• 40hrs per week - £14.26 per hour

If you are hardworking, take pride in your work, and would love to contribute to creating memorable guest experiences, we’d love to hear from you!