Front of House Supervisor - 24 hours

BM Caterers; United Kingdom; À distance; GBP 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Annual day off for your birthday

Masterclasses with Michelin-starredChe

Fully funded development courses

Discounts & cashback

Cycle-to-work scheme

Freedom Friday

Free lunch

Mental Health Charter App access

Enhanced parental leave

Fertility treatment leave

Grandparent leave

Résumé du poste

BM Caterers is seeking a Front of House Supervisor for a prestigious client site in Salford. The role is Monday to Friday with no weekend work, and shifts are Tuesday, Wednesday and Thursday.

You will lead by example, deliver outstanding customer service, train and motivate staff, manage stock, monitor standards and support commercial targets. The successful candidate will be comfortable using Word, Excel and PowerPoint, and hold relevant Food Safety and Health & Safety qualifications.

Qualifications

• Experience supervising front-of-house teams in hospitality.
• Excellent communication and customer service skills.
• Fluent in using Microsoft Office and digital systems.

Responsabilités

• Supervising day-to-day front of house operations.
• Completing daily administrative tasks.
• Leading and motivating the team to deliver excellent service.
• Building strong relationships with customers and responding to their needs.
• Monitoring service standards and ensuring compliance with company procedures.
• Managing stock levels and supporting operational efficiency.
• Identifying opportunities to maximise sales and minimise costs.
• Assisting with financial monitoring to ensure budget targets are achieved.
• Supporting team training and development initiatives.

Connaissances

Customer service

Team supervision

Communication

Organisation

Problem solving

Formation

Food Safety Level 2

Health & Safety Level 2

Outils

Word

Excel

PowerPoint

Description du poste

We're a multi award-winning contract catering company with a passionate team of food enthusiasts serving more than 45,500 satisfied customers every day. We're now looking for an enthusiastic and customer-focused Front of House Supervisor to join us at a prestigious client site.

This is a Monday to Friday position, offering an excellent work-life balance with no weekend working, where service excellence is at the heart of everything we do.

The shifts are on Tuesday, Wednesday and Thursday.

About the Role

As Front of House Supervisor, you'll play a key role in delivering exceptional customer service and maintaining consistently high standards across all front of house operations. You'll lead by example, engaging proactively with customers, supporting your team, and creating a positive, professional environment.

Working closely with the wider team, you'll help exceed client and company expectations while driving performance through training, development, motivation and engagement.

You will be responsible for:

• Supervising day-to-day front of house operations.
• Completing daily administrative tasks
• Leading and motivating the team to deliver excellent service.
• Building strong relationships with customers and responding to their needs.
• Monitoring service standards and ensuring compliance with company procedures.
• Managing stock levels and supporting operational efficiency.
• Identifying opportunities to maximise sales and minimise costs.
• Assisting with financial monitoring to ensure budget targets are achieved.
• Supporting team training and development initiatives.

Technology & Administration

Technology plays an important part in this role. You'll be confident using Microsoft Office applications, including:

• Word
• Excel
• PowerPoint

You'll use these tools to support daily operations, maintain records, analyse performance data, create reports and presentations, and communicate effectively with both clients and colleagues. Confidence in using digital systems and adapting to new technologies is essential.

About You

We're looking for someone who:

• Has excellent communication and customer service skills.
• Thrives in a fast-paced environment.
• Is organised and able to follow procedures and best practices.
• Takes pride in delivering outstanding customer experiences.
• Can effectively supervise, motivate and support a team.
• Has strong attention to detail and a proactive approach.
• Is comfortable using technology and digital systems.

Ideally, you will already hold:

• Food Safety Level 2
• Health & Safety Level 2

While no other formal qualifications are required, you'll be encouraged to expand your knowledge through our training programmes and development opportunities.

At BM Caterers, we're committed to supporting both your personal and professional growth, helping you develop your skills and achieve your career goals.

Our Benefits

• Annual day off for your birthday
• Monthly masterclasses with Michelin-starred chefs
• Fully funded development courses from Levels 2 to 7
• Discounts and cashback at a wide range of retail and leisure outlets
• Cycle-to-work scheme
• Freedom Friday: a paid day off to volunteer for a charity of your choice
• Free lunch every working day
• 24/7 access to the Mental Health Charter App
• Enhanced parental leave benefits
• Paid leave for fertility treatments
• Grandparent leave to support your loved ones with their new arrival

Explore all benefits and more by visiting BM Caterers website