Cafe Supervisor

HR Duo, Ltd.; Chelmsford; On-site; GBP 13,776,000 - 19,286,000; Full time

Benefits offered by this job

Staff discount 15%

No evenings or split shifts

Job summary

Longacres Garden Centre is seeking a Café Supervisor for our Greenhouse Café. You will work with the Café Manager to ensure smooth operations of a busy café, delivering an excellent guest experience.

We offer competitive hourly pay, 2 days off, and a clear path for progression within a growing family-run business across Southeast England. Enjoy 15% staff discount (rising to 20% after 5 years) and retail-style hours with no evenings or split shifts.

Qualifications

• At least 1 year of experience in hospitality.
• Previous supervisory experience.
• Strong English communication, both verbal and written.

Responsibilities

• Welcome guests and ensure friendly departures.
• Take and input orders accurately for seamless service.
• Maintain knowledge of menu to assist guests in choices.
• Ensure food safety and hygiene standards are followed.
• Serve promptly and check guest satisfaction during visits.
• Train and onboard new team members to company standards.
• Foster exceptional customer service and team motivation.

Skills

Supervisory experience

Hospitality experience

English communication

Job description

Are you a talented and motivated person looking for a new challenge in a new environment? Do you have previous experience Supervising a large team and enjoy the buzz the hospitality industry can bring?

Then join our thriving garden centre café as our next Café Supervisor in our Greenhouse Café! Your job will be to work alongside our Café Manager and Café Assistant Manager to ensure smooth running of our large café area, making sure all our guests receive the best experience possible.

Longacres Garden Centre aims to be the destination of choice for garden enthusiasts, offering exceptional service and high-quality products at competitive prices. Established in 1979 as a family-run business, Longacres has grown to include six stores across the South East of England, employing over 700 staff in 2026. As a growing company, we provide ample opportunities for personal development and learning within a supportive, inclusive, and friendly team environment. We are deeply committed to our loyal customers, delivering high quality products while maintaining affordability. Guided by our core values – trust and integrity, family, teamwork, accountability, and retail excellence – we strive to continuously enhance the customer experience and foster lasting relationships.

Competitive hourly rate.

2 days off

Fantastic opportunity for advancement and progression

You will benefit from retail style hours with no evenings or split shifts

15% staff discount (increase to 20% after 5 years of service)

Key Responsibilities and Duties

Welcome guests upon arrival and ensure a friendly farewell when they leave.

Take guests' orders efficiently and accurately, inputting them into the system for seamless service.

Possess in-depth knowledge of the menu, including food and drink options, to assist guests with informed choices.

Ensure food safety and hygiene standards are met consistently, adhering to health and safety regulations in both preparation and service.

Serve food and beverages to guests promptly while checking on their satisfaction throughout their visit.

Maintain cleanliness and order in the café, including regular cleaning of floors, tables, and back areas.

Train and onboard new team members, ensuring they understand company standards, customer service expectations, and job responsibilities.

Build rapport with guests, creating a welcoming atmosphere that encourages repeat business and customer loyalty.

Foster a culture of exceptional customer service, ensuring every guest has a positive experience from start to finish.

Inspire and motivate the team, providing guidance and mentorship to help them exceed performance goals while maintaining a positive, upbeat environment.

Key Skills and Competencies

You must have at least 1 year of experience within the hospitality industry.

Strong verbal and written communication skills in English are essential, along with eligibility to work in the UK.

A professional appearance and good personal hygiene are required.

Basic knowledge of food hygiene standards is necessary.

A genuine passion for customer satisfaction and providing excellent service.

Flexibility is required in terms of working hours to meet the needs of the business.

Previous supervisory experience.

Additional Information

Number of positions: 1

Contact

Name: Recruitment Team

Phone: [phone]

You have the right to lodge a complaint with us via Longacres as well as the Information Commissioner's Office (ICO) if you believe we have not complied with the requirements of the UK GDPR or Data Protection Act 2018 in relation to your personal data. If you have any concerns about the way your personal data has been processed, please let us know in the first instance. We will acknowledge your complaint within 30 days, investigate any issues you have raised while keeping you informed of progress, and advise you of the outcome without undue delay.