Front of House Supervisor

GAUCHO; Birmingham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

50% off food bill at GAUCHO

Apprenticeship Scheme

Cycle to work scheme

Employee wellbeing platform

Career development and progression

Staff meals on every shift

Job summary

GAUCHO Birmingham is seeking an experienced Front of House Supervisor to lead the team with warmth and professionalism. You will amplify guest satisfaction by upholding brand standards and guiding service flow throughout each shift.

As a GAUCHO ambassador, you will coach the FOH team, ensure accurate orders, and drive sales while maintaining a clean, organized dining room. This role suits a proactive team player in a fast-paced environment.

Qualifications

• Experience in front of house supervision or hospitality leadership is desired.
• Ability to upsell GAUCHO products with confidence and warmth.
• Demonstrates warmth, empathy and positive attitude with guests and team.

Responsibilities

• Work with the restaurant team to deliver an exceptional GAUCHO experience for guests.
• Be the face of Gaucho, delivering service excellence per brand standards.
• Maintain product knowledge to help guests with personalised menu choices.

Skills

Hospitality

Communication

Team player

Customer service

Job description

GAUCHO is looking for an experienced and passionate Front of House Supervisor to join our GAUCHO Birmingham Team! The ideal Supervisorcandidate will be hardworking, have a positive attitude and work well within a team. They will be a GAUCHO ambassador and be able to upsell all GAUCHO products with confidence.

Training and Benefits

• 50% off your food bill at all GAUCHOs.
• Opportunity to gain qualifications through Apprenticeship Scheme, cycle to work scheme and access to our employee wellbeing platform.
• Career development and progression.
• Staff breakfast and dinner provided on every shift worked.

Key Responsibilities of a GAUCHO FOH Supervisor

• Work with the restaurant team to offer an exceptional GAUCHO experience to all our guests through heightened hospitality.
• Be the face of Gaucho and demonstrate service excellence while following the GAUCHO Cycle of Service and standards.
• Strengthen and maintain product knowledge in order to host tables and guide guests with personalised menu choices.
• Support and assist the management team to maximize sales revenues by driving covers and average spend per head.
• Comfortable delegating responsibilities out to the FOH team.
• Assist Management team with 1-2-1’s and FOH team management.
• Support, train and guide all new team members according to brand standards.
• Ensure all guest orders are received and processed professionally and accurately.
• Help maintain a clean and organized restaurant at all times and follow all set-up and breakdown procedures.
• Close the restaurant according to brand standards and complete closing admin duties

Requirements for a GAUCHO Supervisor

• Demonstrate warmth and empathy towards guests and colleagues
• To always take a positive approach to your own role acting as a role model to all new members of the team
• Comfortable working alongside management team and possess strong communication skills
• Work well within a team (be a team player) and a fast-paced environment
• Be approachable and well mannered
• Be professional and respectful at all times