Front of House Supervisor & Guest Experience Leader

GAUCHO; Birmingham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

50% off food bill at GAUCHO

Apprenticeship Scheme

Cycle to work scheme

Employee wellbeing platform

Career development and progression

Staff meals on every shift

Job summary

GAUCHO Birmingham is seeking an experienced Front of House Supervisor to lead the team with warmth and professionalism. You will amplify guest satisfaction by upholding brand standards and guiding service flow throughout each shift.

As a GAUCHO ambassador, you will coach the FOH team, ensure accurate orders, and drive sales while maintaining a clean, organized dining room. This role suits a proactive team player in a fast-paced environment.

Qualifications

• Experience in front of house supervision or hospitality leadership is desired.
• Ability to upsell GAUCHO products with confidence and warmth.
• Demonstrates warmth, empathy and positive attitude with guests and team.

Responsibilities

• Work with the restaurant team to deliver an exceptional GAUCHO experience for guests.
• Be the face of Gaucho, delivering service excellence per brand standards.
• Maintain product knowledge to help guests with personalised menu choices.

Skills

Hospitality

Communication

Team player

Customer service

Job description

GAUCHO Birmingham is seeking an experienced Front of House Supervisor to lead the team with warmth and professionalism. You will amplify guest satisfaction by upholding brand standards and guiding service flow throughout each shift.

As a GAUCHO ambassador, you will coach the FOH team, ensure accurate orders, and drive sales while maintaining a clean, organized dining room. This role suits a proactive team player in a fast-paced environment.