Front of House Services Manager

St Luke's Hospice Plymouth; Plymouth; On-site; GBP 26,000 - 32,000; Full time

Job summary

A charitable healthcare organization in Plymouth seeks a Front of House Services Manager to oversee Reception, Catering, Night Support, and Domestic teams. This role is essential for fostering a welcoming environment for visitors, patients, and staff. Key responsibilities include ensuring high standards, managing budgets, and recruitment. The ideal candidate will have leadership experience and a good understanding of health and safety regulations. This position offers a competitive salary and is full-time, permanent.

Qualifications

• Strong leadership and team management experience.
• Knowledge of hospitality operations and customer service principles.
• Understanding of health & safety and food hygiene regulations.

Responsibilities

• Lead and motivate teams across multiple services.
• Ensure high standards of customer care.
• Oversee catering provision and compliance with regulations.
• Manage operational budgets and resources effectively.
• Drive infection control and health & safety initiatives.
• Recruit, train, and develop staff and volunteers.

Skills

Leadership

Team management

Customer service principles

Organisational skills

Communication skills

Flexibility

Health & safety knowledge

Education

NVQ Level 3 in Hospitality or equivalent

Job description

Front of House Services Manager

£31,107 Per Annum

Plymouth, Devon

Full- Time (37.5 Hours per week)

Permanent

Are you passionate about creating welcoming spaces and delivering exceptional service?

St Luke’s Hospice is seeking a dynamic Front of House Services Manager to lead our Reception, Catering, Night Support, and Domestic teams.

This is a pivotal role ensuring that every visitor, patient, and colleague experiences a safe, clean, and compassionate environment aligned with our values of Compassion, Respect, Integrity, and Professionalism.

What you’ll do:

• Lead and motivate teams across Reception, Catering, Night Support, and Cleaning services.
• Ensure smooth day-to-day operations and high standards of customer care.
• Oversee catering provision, maintaining quality and compliance with food hygiene regulations.
• Manage rotas, budgets, and resources effectively.
• Drive infection control and health & safety compliance.
• Recruit, train, and develop staff and volunteers.
• Act as the key point of contact for Front of House queries and feedback.

What we’re looking for:

• Strong leadership and team management experience.
• Knowledge of hospitality operations and customer service principles.
• Understanding of health & safety, food hygiene, and infection prevention.
• Excellent organisational and communication skills.
• Ability to work flexibly and respond to operational challenges.
• NVQ Level 3 or equivalent in Hospitality, Customer Service, or Team Leading (desirable).

We’re an equal opportunities employer

We welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace where everyone can thrive. We assess candidates based on skills, experience, and qualifications — not background or personal circumstances. As part of the Disability Confident scheme, we guarantee an interview to all disabled applicants who meet the essential criteria. Having a criminal record won’t necessarily bar you from employment; decisions are made based on role requirements and individual circumstances.

Unfortunately St Luke's Hospice Plymouth aren't able to sponsor individuals to work in the United Kingdom.

Closing Date: Sunday 11thJanuary 2026

1st Interview Date: To be Confirmed

2nd Interview Date: To Be Arranged

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.