Front-of-House Pet Care Concierge & Client Experience

Hellovet; Greater London; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Equity within the business

Wellbeing support including EPA

Mental health first aiders

Free veterinary care for your pets

Private medical insurance

Job summary

Hello Vet is seeking friendly Client Care Associates to welcome pets and owners, book appointments, and handle queries, clinical histories and a range of administrative tasks.

You will work with the veterinary team to keep clients informed digitally, maintain a modern, tech-forward clinic environment, and contribute to a supportive, growth‑driven culture. We offer equity, wellbeing support, private medical insurance, and free veterinary care for your pets.

Qualifications

• Experience in carefully handling and restraining animals for clinical examinations.
• Strong communication and customer service skills.
• Desire to work in a collaborative, tech-forward practice.

Responsibilities

• Welcome every pet and owner entering our clinics and assist with check-in/out.
• Book appointments, handle queries, compile clinical histories and manage admin tasks.
• Collaborate with the veterinary team to keep clients updated digitally.

Skills

Excellent communication

Animal handling experience

Job description

Hello Vet is seeking friendly Client Care Associates to welcome pets and owners, book appointments, and handle queries, clinical histories and a range of administrative tasks.

You will work with the veterinary team to keep clients informed digitally, maintain a modern, tech-forward clinic environment, and contribute to a supportive, growth‑driven culture. We offer equity, wellbeing support, private medical insurance, and free veterinary care for your pets.