Veterinary Front Desk & Client Care Coordinator

Vets for Pets; Norwich; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

40% discount at Vet Group

20% Pets at Home and Groom Room

Pension

Generous holiday allowance

Job summary

Vets for Pets Norwich is seeking a friendly front-of-house teammate to join our supportive team. You’ll greet clients, assist with bookings and payments, and help create a welcoming, professional atmosphere while supporting the veterinary team.

The role is fast-paced and requires good computer literacy, clear communication, and a calm, organized approach. Previous customer-facing experience is valued, and a positive attitude will help you contribute to excellent client and patient care.

Qualifications

• Excellent client service and friendly communication.
• Able to handle payments and bookings confidently.
• Comfortable using an online booking system.
• Willingness to learn and adapt in a busy practice environment.

Responsibilities

• Greet clients and support them through their visit.
• Manage bookings and payments with confidence.
• Support day-to-day routines and maintain a tidy, welcoming reception.
• Collaborate with the clinical team to ensure smooth patient flow.

Skills

Front of house

Customer service

Communication

Cash handling

Computer literacy

Teamwork

Tools

Online booking system

Job description

Vets for Pets Norwich is seeking a friendly front-of-house teammate to join our supportive team. You’ll greet clients, assist with bookings and payments, and help create a welcoming, professional atmosphere while supporting the veterinary team.

The role is fast-paced and requires good computer literacy, clear communication, and a calm, organized approach. Previous customer-facing experience is valued, and a positive attitude will help you contribute to excellent client and patient care.