Front of House Manager: Lead Guest Experience

Harbour Hotels Group; England; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Excellent progression opportunities

Internal promotions within properties

Hotel stay and F&B discounts

Employee Assistance Program

Stylish boutique uniform

Meals included on duty

Job summary

Harbour Hotels Group is seeking a Reception Manager or Front of House Manager to lead guest services across our Harbour Hotels. You will communicate effectively, handle complaints, motivate staff and oversee all front office functions including guest feedback, billing and revenue posting.

A minimum of 3 years’ Front Office supervisory experience and OPERA knowledge are preferred. Join a luxury portfolio with excellent progression opportunities, staff discounts and on-the-job training across our

Qualifications

• Minimum 3 years’ Front Office experience at supervisory level or higher.
• Full knowledge of OPERA is preferred.

Responsibilities

• Ensure every guest receives the highest level of customer service.
• Communicate effectively across teams and resolve guest issues.
• Collate guest feedback and manage billing and revenue posting.

Skills

Front Office experience

Complaint handling

Guest feedback management

People motivation

Tools

OPERA

Job description

Harbour Hotels Group is seeking a Reception Manager or Front of House Manager to lead guest services across our Harbour Hotels. You will communicate effectively, handle complaints, motivate staff and oversee all front office functions including guest feedback, billing and revenue posting.

A minimum of 3 years’ Front Office supervisory experience and OPERA knowledge are preferred. Join a luxury portfolio with excellent progression opportunities, staff discounts and on-the-job training across our