Assistant Reception Manager

Harri; Guildford; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Progression opportunities

Internal promotions

Meals on duty

Hotel stay discounts

Benefits platform access

Employee Assistance Program

Uniform provided

Job summary

Harbour Hotels is seeking an Assistant Front of House Receptionist to join our team in the United Kingdom. You will be the first point of contact, ensuring guests receive the ultimate in customer service and a friendly, engaging experience.

A minimum of 2 years in hotel reception is required and OPERA experience is preferred; full training will be provided. We offer excellent progression opportunities, bespoke career pathways, and benefits such as hotel stays, F&B discounts, and an employee

Qualifications

• Minimum 2 years in a hotel reception role.
• OPERA experience preferred; training provided.
• Excellent written and spoken English.

Responsibilities

• Greet guests and manage front desk operations.
• Deliver exceptional customer service at all times.
• Assist with hotel information and reservations.
• Coordinate with departments to ensure smooth check-in/out.

Skills

Customer service

Front desk experience

English language

Tools

OPERA PMS

Job description

Who we are...

Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.

The role...

We have a superb opportunity for a Assistant Front of House Receptionist to join the team. As Assistant Front of House Receptionist, you will be required to assist in ensuring every guest receives the ultimate in customer service and being the first point of contact, possess an engaging and friendly personality, always looking to go the extra mile. You will need to be an experienced Receptionist with a minimum of 2 years’ in a hotel reception role and ideally be trained in the use of OPERA, although full training will be given. You will also need to have an excellent standard of English, both written and spoken.

What’s in it for you...

At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:

• Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
• Access to an exciting benefits and discount platform
• Employee Assistance Program
• Stylish boutique uniform specially designed for Harbour Hotels
• Meals included whilst on duty

Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.

We look forward to hearing from you!