Front of House Manager

Harbour Hotels Group; England; In loco; GBP 26.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Excellent progression opportunities

Internal promotions within properties

Hotel stay and F&B discounts

Employee Assistance Program

Stylish boutique uniform

Meals included on duty

Descrizione del lavoro

Harbour Hotels Group is seeking a Reception Manager or Front of House Manager to lead guest services across our Harbour Hotels. You will communicate effectively, handle complaints, motivate staff and oversee all front office functions including guest feedback, billing and revenue posting.

A minimum of 3 years’ Front Office supervisory experience and OPERA knowledge are preferred. Join a luxury portfolio with excellent progression opportunities, staff discounts and on-the-job training across our

Competenze

• Minimum 3 years’ Front Office experience at supervisory level or higher.
• Full knowledge of OPERA is preferred.

Mansioni

• Ensure every guest receives the highest level of customer service.
• Communicate effectively across teams and resolve guest issues.
• Collate guest feedback and manage billing and revenue posting.

Conoscenze

Front Office experience

Complaint handling

Guest feedback management

People motivation

Strumenti

OPERA

Descrizione del lavoro

Description

The role…

We have a superb opportunity for a Reception Manager or Front of House Manager to join the team. As Front of House Manager, you will be required to ensure every guest receives the ultimate in customer service. You will be an effective communicator, experienced in complaint handling, a true motivator of people and fully experienced in all aspects of Front Office including collating guest feedback, billing and revenue posting. A minimum of 3 years’ Front Office experience is required at Supervisory level or higher, together with full knowledge of OPERA is preferred.

Who we are…

Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.

What’s in it for you…

Benefits

• Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
• Access to an exciting benefits and discount platform
• Employee Assistance Program
• Stylish boutique uniform specially designed for Harbour Hotels
• Meals included whilst on duty

Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.

We look forward to hearing from you!