Front of House Manager — Guest Experience Leader (Hotel)

Harbour Hotels; Guildford; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Progression opportunities

Career pathways

F&B discounts

Hotel stays

Employee assistance

Uniform provided

Meals on duty

Job summary

Harbour Hotels is seeking a Reception Manager to lead front desk operations across one of our distinctive properties in the South of England. You will ensure exceptional guest service, manage a team, handle complaints with tact, and drive efficient front office workflows including guest feedback, billing and revenue posting.

The ideal candidate has at least 3 years of supervisory Front Office experience and familiarity with OPERA.

Qualifications

• Minimum 3 years' Front Office experience at Supervisory level or higher.
• OPERA knowledge preferred.

Responsibilities

• Oversee front desk operations and guest services across the property.
• Ensure exceptional guest experience and resolve complaints with professionalism.
• Manage billing and revenue posting and collate guest feedback.

Skills

Front Office management

OPERA PMS

Complaint handling

Communication

Team motivation

Job description

Harbour Hotels is seeking a Reception Manager to lead front desk operations across one of our distinctive properties in the South of England. You will ensure exceptional guest service, manage a team, handle complaints with tact, and drive efficient front office workflows including guest feedback, billing and revenue posting.

The ideal candidate has at least 3 years of supervisory Front Office experience and familiarity with OPERA.