Front of House Manager

Harbour Hotels; Guildford; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Progression opportunities

Career pathways

F&B discounts

Hotel stays

Employee assistance

Uniform provided

Meals on duty

Job summary

Harbour Hotels is seeking a Reception Manager to lead front desk operations across one of our distinctive properties in the South of England. You will ensure exceptional guest service, manage a team, handle complaints with tact, and drive efficient front office workflows including guest feedback, billing and revenue posting.

The ideal candidate has at least 3 years of supervisory Front Office experience and familiarity with OPERA.

Qualifications

• Minimum 3 years' Front Office experience at Supervisory level or higher.
• OPERA knowledge preferred.

Responsibilities

• Oversee front desk operations and guest services across the property.
• Ensure exceptional guest experience and resolve complaints with professionalism.
• Manage billing and revenue posting and collate guest feedback.

Skills

Front Office management

OPERA PMS

Complaint handling

Communication

Team motivation

Job description

Description

The role… We have a superb opportunity for a Reception Manager or Front of House Manager to join the team. As Front of House Manager, you will be required to ensure every guest receives the ultimate in customer service. You will be an effective communicator, experienced in complaint handling, a true motivator of people and fully experienced in all aspects of Front Office including collating guest feedback, billing and revenue posting. A minimum of 3 years' Front Office experience is required at Supervisory level or higher, together with full knowledge of OPERA is preferred.

Who we are…

Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.

What's in it for you…

At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:

• Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
• Access to an exciting benefits and discount platform
• Employee Assistance Program
• Stylish boutique uniform specially designed for Harbour Hotels
• Meals included whilst on duty

Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.

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Compensation: To be discussed