Front of House Lead - Gym Club | Free Membership

Bannatyne Health Club; Cardiff; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading fitness and wellness provider in Cardiff seeks a Front of House Manager to lead the team and ensure exceptional service for members and guests. Responsibilities include managing operations, developing a welcoming environment, and staff training. The ideal candidate will have strong leadership skills, experience in customer service, and the ability to work flexible hours. Benefits include competitive pay, gym membership, and opportunities for professional development.

Benefits

Flexible schedule

28 days annual leave

Free gym membership

Discounted spa treatments

Career & Personal Development training

Qualifications

• Previous experience in a supervisory or managerial role within customer service or hospitality.
• Ability to work flexible hours, including weekends and holidays.
• Proficiency with computer systems and software.

Responsibilities

• Lead, train and motivate the front of house team to provide outstanding customer service.
• Manage staff schedules, ensuring adequate coverage at all times.
• Conduct regular performance reviews and provide ongoing coaching.

Skills

Leadership and team management

Customer service excellence

Communication skills

Organizational skills

Basic financial acumen

Tools

CRM systems

Job description

A leading fitness and wellness provider in Cardiff seeks a Front of House Manager to lead the team and ensure exceptional service for members and guests. Responsibilities include managing operations, developing a welcoming environment, and staff training. The ideal candidate will have strong leadership skills, experience in customer service, and the ability to work flexible hours. Benefits include competitive pay, gym membership, and opportunities for professional development.