Front-of-House F&B Team Lead – Service & Training

National Trust for Places of Historic Interest or Natural Beauty; Norwich; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Substantial pension scheme up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Job summary

National Trust is seeking a Food and Beverage Team Leader for its Blickling Estate cafe near Norwich. The role centers on front-of-house service, leading a team, and maintaining high standards of guest experience.

You’ll supervise induction and training, manage displays, and assist kitchen tasks when required. A positive, proactive attitude and strong people skills are essential for delivering memorable visitors’ experiences.

Qualifications

• Customer service focus and hospitality mindset.
• Ability to lead and develop a small team.
• Strong organisational skills and adaptability.
• Experience handling a variety of customer situations, including complaints.

Responsibilities

• Oversee front-of-house service and guest interactions.
• Supervise induction and training of team members.
• Ensure displays and signage are accurate and appealing; assist kitchen as needed.
• Provide day-to-day support to the café team to ensure great service.

Skills

Customer service

Team leadership

Organised

Adaptable

Handling complaints

Willing to learn

Job description

National Trust is seeking a Food and Beverage Team Leader for its Blickling Estate cafe near Norwich. The role centers on front-of-house service, leading a team, and maintaining high standards of guest experience.

You’ll supervise induction and training, manage displays, and assist kitchen tasks when required. A positive, proactive attitude and strong people skills are essential for delivering memorable visitors’ experiences.