Cafe Team Leader — Elevate Service & Growth

National Trust; Compton; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Substantial pension

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

The National Trust is looking for a Food and Beverage Team Leader to join our cafes across England, Wales and Northern Ireland. You’ll lead front-of-house operations, ensuring days are busy yet run smoothly, with a clear focus on delivering outstanding service to every visitor.

You’ll supervise teams, guide training and inductions, and help maintain accurate displays and attractive food presentation while collaborating with the kitchen when needed.

Qualifications

• No prior experience required, but a passion for hospitality and service helps.
• Ability to lead, support and develop a team while maintaining service standards.
• Willingness to learn about allergens and food safety and participate in training.

Responsibilities

• Provide day-to-day supervision to the cafe team and ensure high service standards.
• Direct interaction with customers to deliver friendly, efficient dining experiences.
• Oversee displays, signage, and food presentation to look appealing and inviting.
• Assist kitchen staff with food prep when needed and support induction and training of colleagues.

Skills

Customer service

Team leadership

Front of house

Attention to detail

Communication

Tools

Point of sale system

Job description

The National Trust is looking for a Food and Beverage Team Leader to join our cafes across England, Wales and Northern Ireland. You’ll lead front-of-house operations, ensuring days are busy yet run smoothly, with a clear focus on delivering outstanding service to every visitor.

You’ll supervise teams, guide training and inductions, and help maintain accurate displays and attractive food presentation while collaborating with the kitchen when needed.