Cafe Team Leader: Elevate Service & Team Growth

National Trust; East Midlands; Sur place; GBP 14 000 - 17 000; Temps partiel

Avantages offerts par ce poste

Pension up to 10%

Free entry to National Trust places

Rental deposit loan

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday entitlement 32 days

Flexible working

Employee assistance

Free parking

Résumé du poste

The National Trust at Kedleston Hall, Derby, invites applications for a Food and Beverage Team Leader. You’ll lead day-to-day service in a busy cafe, delivering friendly, high-quality guest experiences with a strong focus on front-of-house excellence.

You’ll supervise inductions and training, support colleagues, manage displays, and assist in food preparation as needed. A positive attitude, adaptability, and commitment to safety and allergens training are essential, with weekend work expected.

Qualifications

• Focus on delivering great service to every guest.
• Able to lead and develop a team.
• Comfortable handling a range of situations, including complaints.
• Willing to learn and adapt to new procedures.

Responsabilités

• Provide day-to-day supervision to the café team to ensure great service.
• Lead front-of-house service and support the kitchen when needed.
• Mentor induction and training of colleagues for excellent service.
• Ensure displays and signage are accurate and appealing.
• Deliver a welcoming, adaptable, customer-focused experience.

Connaissances

Front-of-house leadership

Team motivation

Conflict handling

Adaptability

Customer service

Description du poste

The National Trust at Kedleston Hall, Derby, invites applications for a Food and Beverage Team Leader. You’ll lead day-to-day service in a busy cafe, delivering friendly, high-quality guest experiences with a strong focus on front-of-house excellence.

You’ll supervise inductions and training, support colleagues, manage displays, and assist in food preparation as needed. A positive attitude, adaptability, and commitment to safety and allergens training are essential, with weekend work expected.