Front Of House / Client Services Administrator

Certain Advantage; Scotland; On-site; GBP 25,000; Full time

Job summary

A recruitment firm is seeking a proactive Front of House / Client Services Assistant to join a busy team in Glasgow City Centre. The ideal candidate will manage travel bookings, provide essential support, and ensure seamless office operations. Key responsibilities include managing booking systems, providing reception cover, and assisting with training staff. Strong organizational skills and a friendly, professional manner are essential for this role. Flexibility to travel between Glasgow and Edinburgh is required.

Benefits

Benefits included

Qualifications

• Experience in a similar facilities, client services or front-facing administrative role.
• Comfortable learning new systems and supporting others with training.

Responsibilities

• Manage the online travel booking system.
• Assist with training staff on booking platform and switchboard systems.
• Provide reception cover when needed.
• Handle enquiries from internal and external clients.

Skills

Strong organisational skills

Confident communication

Multitasking

Flexibility

Job description

Job Title: Front of House / Client Services Assistant
Location: Glasgow City Centre (Office-Based)
Salary: £25,000 with benefits
Hours: Rotational shifts: 8am-4pm / 9am-5pm)

The Opportunity

We're recruiting on behalf of our client for an organised, proactive and people-focused Front of House / Client Services Assistant to join a busy Team based in the heart of Glasgow. This is an ideal role for someone who enjoys variety, thrives in a fast-paced environment, and loves keeping things running smoothly behind the scenes.
You’ll be working closely with teams across the business, providing essential support that ensures the office operates efficiently day-to-day. This role is office-based, with occasional travel required between the Glasgow and Edinburgh offices depending on team needs, so flexibility is essential.

About the Team

This Team plays a key part in supporting the wider organisation, delivering a range of services that contribute to an excellent working environment. Within this team, the Front of House / Client Services Assistant supports travel bookings, database management, reception cover, telephony support and general client service duties.

Key Responsibilities

• Manage and maintain the online travel booking system.
• Assist with training staff on the travel booking platform and switchboard systems.
• Ensure travel booking procedures are accurate, current and well-documented.
• Maintain the facilities finance database and review invoices for approval by the line manager.
• Fully utilise the telephone system, supporting inbound calls and managing routing as required.
• Provide reception cover when needed.
• Support internal seminars, events and meetings where required.
• Handle enquiries from internal and external clients, ensuring excellent service at all times.
• Keep up to date with staff movements, reference information and team changes.
• Manage call routing during absences and divert phones when necessary.

What We're Looking For

• Strong organisational skills and attention to detail.
• Confident communicator with a friendly, professional manner.
• Ability to multitask and work effectively in a busy environment.
• Comfortable learning new systems and supporting others with training.
• Flexible, proactive and able to travel between Glasgow and Edinburgh as needed.
• Experience in a similar facilities, client services or front‑facing administrative role is essential.

Interested? Please submit your CV via the ‘Apply Now’ option to be considered.