Front of house Administrator

NHS Professionals; Harlow; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive pay rates

24/7 support

Bank shifts across trusts

My Bank shift portal

Training and development opportunities

Holiday allowance

NHS pension scheme

Job summary

NHS Professionals is recruiting a Front of House Administrator at Princess Alexandra Hospital, Harlow. This on-site role involves greeting patients and visitors, directing them to the right departments and handling mail and records with care.

The position requires friendly, organised individuals with strong communication skills and an ability to remain calm in busy environments. NHS experience is helpful but not essential.

Qualifications

• Previous experience in a customer-facing, reception, administration or similar role.
• Good communication and interpersonal skills.
• A friendly and professional manner.
• Good organisational skills and attention to detail.

Responsibilities

• Welcoming and assisting patients, visitors and colleagues in a friendly and professional manner.
• Directing people to the appropriate departments, services or location.
• Collecting, sorting and distributing incoming and outgoing post.
• Scanning, filing and maintaining accurate administrative records.
• Providing general administrative support to the team.
• Responding to queries and helping people find the information or support they need.
• Identifying and reporting any issues or concerns to the appropriate team member.
• Working closely with colleagues to ensure the front‑of‑house area operates smoothly.
• Maintaining a professional and helpful approach at all times.

Skills

Customer-facing

Administration

Excellent communication

Organised

Teamwork

Education

Level 3 qualification

Tools

Microsoft Office

Job description

Job Title: Front of house Administrator

Location: Princess Alexandra Hospital, Harlow, CM20 1QX

Hours: full time, 37.5 hours per week, Monday – Friday, 9:00 – 17:00

Pay and duration: £12.71 per hour, up to 30th November, possible extension

Are you friendly, organised and confident speaking with people?

We're looking for a Front of House Administrator to join the team at Princess Alexandra Hospital. This is a people‑facing role where you'll help ensure patients, visitors and colleagues receive a friendly, professional and helpful service.

You'll combine administrative skills with excellent customer service, helping the front‑of‑house area run smoothly and making sure people are directed to the right place.

This is a great opportunity for someone who enjoys working with people, is organised and would like to gain valuable experience working within an NHS environment.

What you’ll be doing

As a Front of House Administrator, you’ll play an important role in supporting the day‑to‑day running of the front‑of‑house service.

• Welcoming and assisting patients, visitors and colleagues in a friendly and professional manner.
• Directing people to the appropriate departments, services or location.
• Collecting, sorting and distributing incoming and outgoing post.
• Scanning, filing and maintaining accurate administrative records.
• Providing general administrative support to the team.
• Responding to queries and helping people find the information or support they need.
• Identifying and reporting any issues or concerns to the appropriate team member.
• Working closely with colleagues to ensure the front‑of‑house area operates smoothly.
• Maintaining a professional and helpful approach at all times.

You’ll learn the following whilst working at the trust

1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

What we’re looking for

We’re looking for someone who is approachable, organised and confident dealing with a wide range of people.

You should have:

• Previous experience in a customer‑facing, reception, administration or similar role.
• Good communication and interpersonal skills.
• A friendly and professional manner.
• Good organisational skills and attention to detail.
• The ability to remain calm and helpful when dealing with busy or challenging situations.
• Confidence directing people and knowing when to escale or report an issue.
• Basic administrative and computer skills.
• The ability to work effectively as part of a team.

Previous NHS or healthcare experience would be helpful, but we’re also interested in candidates with strong transferable skills from customer service, reception, hospitality, retail, office administration or similar roles.

You’ll also need either a vocational Level 3 qualification or at least 2 years’ relevant experience.

As a member of NHS Professionals, you have fantastic benefits

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work‑life balance, giving more choice and control to our members.

Equal opportunities

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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