Business Support Administrator

NHS Professionals; Newport; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

24/7 support

Multi-location work

Shift portal

Training & development

Holiday allowance

Pension scheme

Job summary

NHS Professionals in Newport is seeking a Business Support Administrator to provide effective clerical and admin support across the cluster. You will work with healthcare teams, manage calls, maintain confidential records, and use NHS IT systems to keep services running smoothly. The role emphasizes organisation, initiative, and clear communication, with standard 37.5 hour weekdays and a four-week duration, offering exposure to UK NHS processes and a supportive, multi-site environment.

Qualifications

• Previous experience in administrative or reception roles.
• Excellent interpersonal and communication skills.
• Ability to work in a healthcare setting with discretion.
• Strong organisational skills and ability to prioritise.
• Proficient with Microsoft Office applications.
• Ability to work independently as part of a multidisciplinary team.

Responsibilities

• Provide clerical and administrative support to healthcare teams.
• Manage workload and maintain confidentiality.
• Maintain and update records and spreadsheets using NHS systems.
• Answer calls and resolve service enquiries.
• Coordinate admin tasks across the cluster.
• Support with general office duties and projects.

Skills

Admin/reception experience

Interpersonal communication

Organizational skills

Confidentiality

Independent working

Teamwork

Microsoft Office proficiency

Tools

Microsoft Office

SystmOne

Job description

Job Title: Business Support Administrator

Trust: Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Location: Newport Health & Wellbeing Centre, 62, High Street, Newport, Isle of Wight PO30 1BA

Hours: 37.5 hours per week

Working Pattern: 37.5 hours per week, Mon - Fri, 09:00 to 17:00 with a 30 min unpaid break

Duration: 4 Weeks

Job Description

The post holder will be responsible for providing effective and efficient clerical and administrative support to teams of healthcare professionals, as part of an integrated admin service across the Cluster. The role will involve a high level of organisational skills and excellent working knowledge of administrative procedures and IT systems used within the Trust. The post holder could be the first point of contact for the services and therefore requires clear communication and liaison skills. They will be responsible for managing and prioritising their own workload and will be required to use their own initiative.

To work as a member across the cluster administrative team providing extensive secretarial and administrative support to the to the team and be responsible for the effective management and efficient working of non-clinical aspects of the Service in accordance with all Trust policies and procedures.

You’ll learn the following whilst working at the trust

1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

Key Duties and Responsibilities

The post holder will work with a high level of independence in their work. They will resolve and respond to incoming communication, seeking advice where necessary and will be expected to use high levels of independent judgement and responsibility.

Set and maintain a high standard in all aspects of administrative work ensuring good communications systems within the cluster and across all departments and partner agencies, always ensuring strict confidentiality.

To be responsible for administering and supervising the maintenance of statistical information using an appropriate cluster information system spreadsheet, database or identified Trust information system such as SBS, Patient Centre, E Care Logic, SystmOne and PARIS (do we need examples) ensuring that all information is completed within deadlines where appropriate.

To organise and assist with the day-to-day administrative duties within the cluster.

To plan, negotiate and allocate incoming jobs to appropriate team members across the cluster.

To systematically review service data/registers and collect updates from appropriate service areas.

Ensure suitable communications systems are in place and actioned.

To answer incoming calls and help resolve any service enquiries.

To be responsible for assisting with the co-ordination of all aspects of clinical staffing across the Cluster on a day-to-day basis.

To provide support with appropriate service or Cluster improvement projects through stages of designing, planning, and implementation.

Maintenance of files/records/databases and any relevant documentation.

Answering the telephone and dealing with enquires on behalf of the senior management team.

Maintenance of reports, spreadsheets, website content and correspondence using Microsoft Office packages including Word, Excel and PowerPoint or bespoke software/databases.

Provision of general housekeeping duties such as reporting faults with office equipment and/or chasing up departments as necessary.

Undertake any duties commensurate with the post.

To respect confidentiality for work undertaken and can use initiative, work with minimum supervision to meet deadlines and maintain a flexible approach to all aspects of the role.

To contribute to effective and efficient teamwork in the delivery of care to all clients with a wide variety of clinical conditions and social circumstances.

To update client records, liaise with other internal and external departments, collate accurate details, and ensure these are recorded appropriately.

You’ll have the following skills/experience

• Previous experience working in an administrative and/or reception-based role.
• Excellent interpersonal and communication skills, with the ability to interact professionally and compassionately with service users, carers, and colleagues.
• Confidence and resilience when communicating with individuals experiencing mental health difficulties.
• Strong organisational skills with the ability to manage competing priorities in a busy working environment.
• Proficient in the use of Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Good IT skills and the ability to learn and use a range of electronic systems and databases.
• Ability to work effectively both independently and as part of a multidisciplinary team.
• Professional, empathetic, and customer-focused approach.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Reliable, adaptable, and able to remain calm under pressure.

Desirable Skills and Experience

• Previous experience working within the NHS, healthcare, or mental health services.
• Experience of dealing with members of the public in a busy customer-facing environment.
• Knowledge of NHS systems and processes.

Personal Qualities

The successful candidate will be approachable, compassionate, and able to build positive working relationships with service users and colleagues. They will demonstrate emotional resilience, professionalism, and a willingness to support the wider team to deliver high-quality services to our patients and communities.

System Knowledge

MS office

SystmOne but training can be given.

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.