Administrator

NHS Professionals; High Wycombe; On-site; GBP 15,000 - 21,000; Part time

Job summary

NHS Professionals is seeking an Administrator for Sunrise Unit at Wycombe Hospital, High Wycombe (HP11 2TT). The role focuses on precise data entry for appointments and activities, welcoming patients, and acting as the receptionist via calls and emails.

The post is 22.5 hours per week (part-time) on a Band 2 pay scale (£12.92 per hour), starting ASAP with an end date of 31 December 2026. Training on Careflow and Microsoft Office will be provided.

Qualifications

• Accurate data entry for appointments and activities.
• Friendly reception for patients and staff.
• Ability to handle inbound and outbound communications with care.

Responsibilities

• Precise data entry for appointments, nurse activity, treatment activity etc.
• Welcome patients, visitors and trust staff. Provide receptionist service via telephone, email etc.
• Make, amend and cancel outpatient appointments as necessary.
• Attend to patients on arrival and liaise with the medical staff to ensure that correct data is recorded on the Careflow system.

Skills

Data entry

Reception duties

Patient communication

Clinic coordination

Attention to detail

Tools

Careflow

Microsoft Office

Job description

Job Title: Administrator

Location: Sunrise Unit, Wycombe Hospital, High Wycombe, HP11 2TT

Trust: Buckinghamshire Healthcare NHS Trust

Payrate: Band 2, £12.92 per hour

Shift Patterns: Monday, Tuesday, Wednesday one week then Wednesday, Thursday, Friday the next week, already has one person doing this role, so alternate weeks with them (22.5 hours per week)

Duration: Start: ASAP End date: 31st December 2026

Systems: Ideally Careflow but training will be given. Microsoft package

Main duties of the job

• Precise data entry for appointments, nurse activity, treatment activity etc.
• Welcome patients, visitors and trust staff. Provide receptionist service via telephone, email etc.
• Make, amend and cancel outpatient appointments as necessary.
• Attend to patients on arrival and liaise with the medical staff to ensure that correct data is recorded on the Careflow system.
• Register new patients and ensure patient details are correct.
• Deal sensitively with large numbers of telephone queries from patients/relatives, General Practice surgeries and medical / administration staff at all levels.
• Working together with the administration staff to assist in the preparation of clinics.
• Communicate effectively and sensitively with patients who did not attend their appointments, either by telephone or letter in order to facilitate another appointment.
• Arrange hospital transport and interpreters for patients attending the clinic.
• Flexibility for covering illness/annual leave with team members, including cross-site cover.
• General clerical duties i.e. filing, , photocopying, printing/ posting letters.

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.