Front of House Admin – Patient Services Coordinator

NHS Professionals; Worcester; On-site; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Competitive pay rates

24/7 support from NHSP

Multi locational work across Trusts

Shift and timesheet management via MyZ

Training and development opportunities

Pension scheme

Job summary

NHS Professionals in Worcestershire is seeking a Front of House Administrator to join the MSK Services team. The role is full-time (37.5 hours) from 8:00 to 16:00, Monday to Friday, offering a friendly, organised and professional front-of-house service.

You will support daily administration and reception tasks, handle enquiries, manage post and records, and ensure patients and staff receive a courteous, efficient service in a busy NHS environment.

Qualifications

• Friendly, approachable and professional.
• Highly organised with good attention to detail.
• Confident communicating with a wide range of people.
• Able to work independently while also being a supportive team member.

Responsibilities

• Providing effective administrative support across the service.
• Completing a range of administrative tasks, including typing, data inputting, filing, scanning, photocopying and faxing, in accordance with Trust policies and procedures.
• Responding to face-to-face and telephone enquiries in a friendly, tactful and professional manner.
• Taking accurate messages and ensuring they are passed to the appropriate person promptly.
• Managing incoming and outgoing post.
• Undertaking reception duties when required, including providing cover for staff absences.
• Obtaining and retrieving records as requested, liaising appropriately with patients, staff, healthcare professionals and external agencies.
• Handling transport requests and making arrangements where appropriate.
• Supporting the wider team with general administrative duties as required.

Skills

Customer service

Organisation

Communication

Telephone handling

Team work

Education

Vocational Level 3 qualification

Job description

NHS Professionals in Worcestershire is seeking a Front of House Administrator to join the MSK Services team. The role is full-time (37.5 hours) from 8:00 to 16:00, Monday to Friday, offering a friendly, organised and professional front-of-house service.

You will support daily administration and reception tasks, handle enquiries, manage post and records, and ensure patients and staff receive a courteous, efficient service in a busy NHS environment.