Front of House Admin Team Lead: Patient Experience

Nuffield Health Brighton Hospital; Brighton; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Brighton Hospital is seeking a Front of House Administration Team Lead to manage bookings, outpatient admin and front-of-house services. You’ll lead a patient-focused team to ensure a smooth journey from enquiry to treatment.

This full-time, permanent role in Brighton offers 37.5 hours per week and a salary of £30,000 per annum depending on experience. The position emphasises exceptional customer service and efficient patient pathways.

Qualifications

• Experience in front-of-house administration or customer service.
• Ability to lead and develop a small team.
• Strong IT skills and organisational abilities.

Responsibilities

• Lead the front of house administration team to deliver excellent patient service.
• Oversee appointment bookings, registrations and pathways.
• Use data and KPIs to drive service improvements and manage staff.

Skills

Customer service

Leadership

Staff management

Microsoft Office

Tools

Microsoft Office

Job description

Nuffield Health Brighton Hospital is seeking a Front of House Administration Team Lead to manage bookings, outpatient admin and front-of-house services. You’ll lead a patient-focused team to ensure a smooth journey from enquiry to treatment.

This full-time, permanent role in Brighton offers 37.5 hours per week and a salary of £30,000 per annum depending on experience. The position emphasises exceptional customer service and efficient patient pathways.