Primary Care Administrator - Worcestershire

Vertis Health; Redditch; On-site; GBP 18,000 - 25,000; Full time

Job summary

Vertis Health in Worcestershire is expanding its Primary Care administrative team to support busy Hill Crest and Worcestershire Royal Hospital sites. The role offers flexible hours with full-time or part-time shifts and a six-month fixed-term contract, with potential extension.

You will deliver essential reception and admin support across services, use EMIS systems, register patients, manage enquiries, and help maintain patient flow.

Qualifications

• Experience in reception, customer service or administration.
• Professional, accurate, compassionate and willing to learn.
• Flexible for six-month fixed-term contract with regular shifts.
• Healthcare experience is helpful but not essential.

Responsibilities

• Welcoming patients and providing a professional reception service.
• Confirming patient details and completing registration processes.
• Using EMIS and other approved clinical or administrative systems.
• Managing telephone and face-to-face enquiries.
• Supporting safe and efficient patient flow.
• Keeping clinicians informed about arrivals, delays and waiting patients.
• Reconciling expected referrals against patients who arrive.
• Escalating concerns about long waits, capacity or patient welfare.
• Preparing reception areas and completing opening/closing checks.
• Maintaining accurate activity logs and service data.
• Handling documents and confidential information securely.
• Following system downtime and business-continuity procedures.
• Supporting patients who require reasonable adjustments or communication assistance.
• Reporting incidents and operational concerns through appropriate processes.

Skills

Reception experience

Customer service

Administrative tasks

Tools

EMIS

Job description

Are you organised, welcoming and confident working in a busy environment? We are expanding our Primary Care administrative team to support our Primary Care and Urgent Care services across our Hill Crest and Worcestershire Royal Hospital sites. This is an excellent opportunity for someone with reception, customer-service or administrative experience who would like flexible work while contributing to patient care. Previous healthcare experience would be helpful, but it is not essential. What matters most is that you are professional, accurate, compassionate and willing to learn. This is a fixed-term opportunity for six months, with the possibility of extension. Applications are welcomed from candidates seeking either full-time or part-time hours. Applicants do not need to be available for every shift; however, they must be able to commit to agreed shifts on a regular weekly basis. The available shifts are as follows:

• Monday, 09:30 to 16:00
• Monday, 15:30 to 22:00
• Tuesday, 09:30 to 16:00
• Tuesday, 15:30 to 22:00
• Wednesday, 09:30 to 16:00
• Wednesday, 15:30 to 22:00
• Thursday, 09:30 to 16:00
• Thursday, 15:30 to 22:00
• Friday, 09:30 to 16:00
• Friday, 15:30 to 22:00
• Saturday, 09:30 to 16:00
• Saturday, 15:30 to 22:00
• Sunday, 09:30 to 16:00
• Sunday, 15:30 to 22:00

As a Primary Care Administrator, you will provide essential reception and administrative support to patients, clinicians and operational teams. You may work across a variety of services, including:

• urgent and same-day Primary Care services;
• Primary Care assessment or streaming units;
• enhanced-access services;
• evening and weekend clinics;
• vaccination and screening programmes;
• community and outreach clinics;
• health-inequality initiatives;
• long-term-condition programmes; and
• new Primary Care pilots and service developments.

Your responsibilities may include:

• welcoming patients and providing a professional reception service;
• confirming patient details and completing registration processes;
• using EMIS and other approved clinical or administrative systems;
• managing telephone and face-to-face enquiries;
• supporting safe and efficient patient flow;
• keeping clinicians informed about arrivals, delays and waiting patients;
• reconciling expected referrals against patients who arrive;
• escalating concerns about long waits, capacity, non-arrivals or patient welfare;
• preparing reception areas and completing opening and closing checks;
• maintaining accurate activity logs, trackers and service data;
• handling documents and confidential information securely;
• following system-downtime and business-continuity procedures;
• supporting patients who require reasonable adjustments or communication assistance; and
• reporting incidents, near misses and operational concerns through the appropriate process.

Vertis Health is a federation of general practices delivering high-quality NHS services across Worcestershire. We were founded by local primary care clinicians and are owned by the practices we serve. As a purpose-led limited company, the money we generate is reinvested into the local healthcare economy, helping to strengthen services, support innovation and improve patient care.