Front Line Delivery Officer x 2

North Somerset Council; Remote; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in the United Kingdom is looking for a dedicated Cat B Driver to join their Integrated Transport Solutions team. In this role, you will operate fleet vehicles to provide essential school and public transport services, with a focus on customer care and safety. Responsibilities will include adhering to set schedules, reporting issues, and maintaining council vehicles. The ideal candidate will possess a clean driving licence and have a strong commitment to public service and customer satisfaction.

Benefits

Flexible working arrangements

Local Government Pension

Opportunities for professional development

Dedicated in-house Wellbeing Team

Salary sacrifice Cycle to Work scheme

Qualifications

• Ability to hold or pass taxi licence requirements.
• Good standard of general education to demonstrate literacy and numeracy skills.

Responsibilities

• Ensure daily work instructions are followed.
• Deliver front-line services according to journey plans.
• Report issues and communicate variances on schedules.

Skills

Clean driving licence

Customer focused

Exceptional driving standards

Job description

About Us

North Somerset Council is committed to providing high‑quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

The Role

We are seeking a dedicated and experienced Cat B - Driver (taxi licence preferred but not essential) to join our Integrated Transport Solutions team, responsible for School Transport and public Demand Response Transport services.

In this role, you will, under the direction of the Operations Lead Officer, undertake quality customer‑focused services that support the work of the Integrated Transport Unit (ITU) and other front‑line services provided by North Somerset Council (NSC). These would typically include operating fleet vehicles within a prearranged, structured schedule to convey passengers, or public‑focused front‑line services.

Applicants will undertake training to become licensed taxi drivers. This will include a Taxi test, knowledge of the area, DBS enhanced certification, and the ability to pass a driver medical & driving assessment. All training and costs provided.

Key Responsibilities

• Ensure daily work instructions are acknowledged and both planning and preparations for operational deployment are undertaken.
• Effectively deliver front‑line services to customers in accordance with a journey plan, timetable and/or a transportation manifest, in a timely manner with a customer‑focused professional approach.
• Report issues or client experiences at each engagement in line with agreed protocols and instructions on the schedule/plan, reporting any incidents and communicating any variances in accordance with council policy.
• Use the ICT equipment/systems, ticket machines provided to allow quality monitoring to be undertaken of the services provided.
• Have a good standard of general education required to demonstrate literacy and numeracy skills.
• Ability to take money or card payments.
• Position, collect and return council vehicles from multi‑point locations.
• Where appropriate, support services in the upkeep and housekeeping and general maintenance of council assets, such as vehicles, public transport infrastructure and communal areas.
• Undertake a daily vehicle walk‑around check and report defects or damage.
• Report near‑miss or damage incurred in an accident.
• Maintain a current, valid driving licence (minimum of a Category B) and submit this routinely for review.
• Maintain a valid taxi licence certificate in line with Integrated Transport Solutions operational requirements.
• Maintain a valid enhanced DBS using the update service.

Location

This position is currently based at our Castlewood offices in Clevedon. The office and depot will be closing in 2026. Consultation is underway to determine a new location for colleagues based in Castlewood, which will be at Weston‑Super‑Mare or within North Somerset.

Work Style

Mobile/Field Worker – 0 days in the office. Includes field workers who primarily work remotely. Comes into the office for meetings or focused work. Virtual connections with the team are essential, with portable technology supporting work on the go.

About You

We are looking for an individual who is passionate about public services & customer care and possess the following skills and experience.

Essential Criteria

• Clean driving licence.
• Ability to hold or pass taxi licence requirements.
• Customer focused.
• Exceptional driving standards.

Desirable Criteria

• Taxi licence.
• Flexible working hours outside of normal working pattern.

What We Offer

• Competitive salary and benefits.
• Flexible working arrangements.
• Local Government Pension.
• Opportunities for professional development.
• Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums.
• Opportunity to purchase up to an additional 10 days annual leave each year.
• Dedicated in‑house Wellbeing Team.
• Salary sacrifice Cycle to Work and Electric Vehicle schemes.

Benefits

Further details of our excellent rewards package can be found in our Benefits booklet.

How to Apply

If you share our vision and values and are ready to make an impact at North Somerset, please select the apply online button below. Submit your application by 11.59pm on the application closing date. When completing the online application form, detail how you meet the essential criteria for the role.

Contact Information

For further information about the role, please contact Kris Peake, Principal Transport Officer (Operations Lead) via email: kris.peake@n‑somerset.gov.uk

Important Information

As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.

This post is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.

Interview Date

Week commencing 19 January 2026.