Front‑End Experience Leader: Customer Service Manager

B&M Retail; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Staff discount

Colleague portal discounts

Career progression

Job summary

B&M Retail is hiring a Customer Service Manager for our new Acton store. This permanent, full-time role places you in the store management team, overseeing the front-end experience from entry to exit.

You’ll lead a team to deliver fast, friendly, and efficient service in a busy environment and adapt to days, evenings, and weekend shifts. Join us to drive service standards, customer satisfaction, and a positive store atmosphere while enjoying the benefits of being part of a nationwide retailer

Qualifications

• Experience leading a front-end team in a busy retail environment.
• Proven ability to drive customer service standards and KPIs.
• Strong decision-making under pressure with a proactive approach.

Responsibilities

• Lead the front end to ensure every customer receives great service.
• Keep queues moving and ensure the experience is fast, friendly, and efficient.
• Handle customer queries, issues, and feedback with confidence and care.
• Drive service standards, KPIs, and customer satisfaction scores.
• Create a welcoming, positive store atmosphere for customers.

Skills

Leadership

Customer service

People management

Decision making

Communication

Job description

B&M Retail is hiring a Customer Service Manager for our new Acton store. This permanent, full-time role places you in the store management team, overseeing the front-end experience from entry to exit.

You’ll lead a team to deliver fast, friendly, and efficient service in a busy environment and adapt to days, evenings, and weekend shifts. Join us to drive service standards, customer satisfaction, and a positive store atmosphere while enjoying the benefits of being part of a nationwide retailer