Customer Experience Leader - Front Store

B&M Retail Limited; Bristol; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Staff discount

Colleague portal discounts

Employee benefits

Job summary

B&M Retail Limited in Portishead is seeking a Customer Service Manager to lead a busy front-of-store team and deliver a great shopping experience.

You will own the front-end operations, keep queues moving, handle customer queries with confidence, and drive service standards, KPIs, and customer satisfaction. This permanent, full-time role requires flexibility across days, evenings and weekends.

Qualifications

• Experience managing cash processes with accuracy.
• Proven ability to lead teams in fast‑paced environments.
• Passion for delivering great customer experiences.
• Confidence to handle challenges and make quick decisions.
• Results‑driven with a focus on high service standards.

Responsibilities

• Leading the front end, making sure every customer gets great service
• Keeping queues moving and the experience fast, friendly, and efficient
• Handling customer queries, issues, and feedback with confidence and care
• Driving service standards, KPIs, and customer satisfaction scores
• Creating a welcoming, positive store atmosphere customers enjoy

Skills

Cash handling

Team leadership

Customer service

Decision making

Results oriented

Job description

B&M Retail Limited in Portishead is seeking a Customer Service Manager to lead a busy front-of-store team and deliver a great shopping experience.

You will own the front-end operations, keep queues moving, handle customer queries with confidence, and drive service standards, KPIs, and customer satisfaction. This permanent, full-time role requires flexibility across days, evenings and weekends.