Front-End Service Manager - Fast, Friendly Retail Leader

B&M Retail Limited; Bradford; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Store discount

Colleague portal discounts

Job summary

B&M is seeking a Customer Service Manager in Bradford to lead the front-end team and deliver a brilliant shopping experience. You will own the customer journey from entry to exit, guiding a busy team in a fast-paced store to provide fast, friendly, and efficient service.

This permanent, full-time role requires flexibility across days, evenings, and weekends as part of the store management team.

Qualifications

• Experience leading frontline teams in a busy retail environment.
• Proven ability to manage cash processes accurately.
• Track record of delivering fast, friendly, and high‑quality service.

Responsibilities

• Lead the front end to ensure every customer receives great service.
• Keep queues moving and maintain a fast, friendly, and efficient store experience.
• Handle customer queries, issues, and feedback with confidence and care.
• Drive service standards, KPIs, and customer satisfaction scores.
• Create a welcoming, positive store atmosphere for customers.

Skills

Customer service leadership

Cash handling

Team management

Decision making

Service standards

Job description

B&M is seeking a Customer Service Manager in Bradford to lead the front-end team and deliver a brilliant shopping experience. You will own the customer journey from entry to exit, guiding a busy team in a fast-paced store to provide fast, friendly, and efficient service.

This permanent, full-time role requires flexibility across days, evenings, and weekends as part of the store management team.