Front-End Customer Experience Manager

B&M Retail; Newtown; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Store discount

Colleague discounts

Benefits package

Job summary

B&M Retail in Newtown is hiring a Customer Service Manager to lead the front-end and deliver a brilliant shopping experience. This hands-on leadership role owns customer flow from entry to exit and guides the team to fast, friendly service in a busy store.

Permanent full-time role requiring flexibility across days, evenings and weekends; you’ll drive service standards, KPIs, and customer satisfaction while creating a welcoming store atmosphere.

Qualifications

• Experience managing cash processes with accuracy.
• Proven ability to lead teams in fast-paced environments.
• Passion for delivering great customer experiences.
• Confidence to handle challenges and make quick decisions.
• Results-driven with a focus on high service standards.

Responsibilities

• Leading the front end, making sure every customer gets great service
• Keeping queues moving and the experience fast, friendly, and efficient
• Handling customer queries, issues, and feedback with confidence and care
• Driving service standards, KPIs, and customer satisfaction scores
• Creating a welcoming, positive store atmosphere customers enjoy

Skills

Team leadership

Customer service

Cash handling

Decision making

KPI focus

Job description

B&M Retail in Newtown is hiring a Customer Service Manager to lead the front-end and deliver a brilliant shopping experience. This hands-on leadership role owns customer flow from entry to exit and guides the team to fast, friendly service in a busy store.

Permanent full-time role requiring flexibility across days, evenings and weekends; you’ll drive service standards, KPIs, and customer satisfaction while creating a welcoming store atmosphere.