Customer Service Manager: Lead Fast, Friendly Frontline

B&M Retail; Stone; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Store discounts

Colleague portal discounts

Hospitality benefits

Job summary

B&M Retail in Stone is seeking a Customer Service Manager to lead the front end of the store and ensure every customer enjoys a fast, friendly, and efficient shopping experience.

You will manage a team across days, evenings and weekends, handle cash processes with accuracy, and drive service standards and customer satisfaction. Join a growing business that values teamwork and delivering great customer experiences with strong benefits.

Qualifications

• Experience leading teams in a customer-facing role.
• Ability to handle cash processes accurately.
• Strong focus on delivering great customer experiences.
• Confident decision-maker in fast-paced store settings.
• Proven track record of achieving service standards and KPIs.

Responsibilities

• Lead the front end and ensure every customer gets great service.
• Keep queues moving and maintain a fast, friendly shopping experience.
• Handle customer queries, issues, and feedback with confidence and care.
• Drive service standards, KPIs and customer satisfaction scores.
• Create a welcoming, positive store atmosphere for customers.

Skills

Team leadership

Cash handling

Customer service excellence

Decision making

Fast-paced environment

Job description

B&M Retail in Stone is seeking a Customer Service Manager to lead the front end of the store and ensure every customer enjoys a fast, friendly, and efficient shopping experience.

You will manage a team across days, evenings and weekends, handle cash processes with accuracy, and drive service standards and customer satisfaction. Join a growing business that values teamwork and delivering great customer experiences with strong benefits.