Retail Front-End Manager — Customer Experience Leader

B&M Retail Limited; Colchester; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Store discount

Colleague portal discounts

Various retailer discounts

Job summary

B&M Retail Limited in Colchester is seeking a Customer Service Manager to lead the front-end team and deliver an outstanding shopping experience. This permanent, full-time role demands flexibility across days, evenings and weekends as part of the store management team.

You’ll own the customer journey from entry to exit, ensuring fast, friendly service, managing queues, and driving high service standards in a busy retail environment.

Qualifications

• Must have experience handling cash with accuracy.
• Proven ability to lead teams in fast-paced environments.
• Passion for delivering great customer experiences.
• Confidence to handle challenges and make quick decisions.
• Results-driven focus on high service standards.

Responsibilities

• Lead the front-end store team to ensure great customer service.
• Keep queues moving and maintain fast, friendly service.
• Handle customer queries, issues and feedback with confidence.
• Drive service standards, KPIs and customer satisfaction scores.
• Create a welcoming, positive store atmosphere for customers.

Skills

Cash-handling accuracy

Team leadership

Customer experience

Decision making

Service standards

Job description

B&M Retail Limited in Colchester is seeking a Customer Service Manager to lead the front-end team and deliver an outstanding shopping experience. This permanent, full-time role demands flexibility across days, evenings and weekends as part of the store management team.

You’ll own the customer journey from entry to exit, ensuring fast, friendly service, managing queues, and driving high service standards in a busy retail environment.