Front-End Store Lead: Customer Experience Manager

B&M Retail Limited; Frome; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Colleague portal discounts

Job summary

B&M Retail Limited is seeking a Customer Service Manager for their Frome store. This hands-on leadership role will drive an exceptional shopping experience by ensuring every customer receives efficient, friendly service.

In this dynamic environment, you'll lead your team to achieve high service standards and handle various customer queries effectively. A full-time commitment with flexible hours is necessary as part of the management team, and you'll enjoy a range of benefits including discounts and opportunities for career advancement.

Qualifications

• Experience managing cash processes with accuracy.
• Proven ability to lead teams in fast-paced environments.
• Passion for delivering great customer experiences.

Responsibilities

• Leading the front end for great customer service.
• Keeping queues moving and ensuring fast service.
• Handling customer queries and feedback effectively.

Skills

Managing cash processes

Leading teams in fast-paced environments

Delivering great customer experiences

Handling challenges quickly

Focusing on high service standards

Job description

B&M Retail Limited is seeking a Customer Service Manager for their Frome store. This hands-on leadership role will drive an exceptional shopping experience by ensuring every customer receives efficient, friendly service.

In this dynamic environment, you'll lead your team to achieve high service standards and handle various customer queries effectively. A full-time commitment with flexible hours is necessary as part of the management team, and you'll enjoy a range of benefits including discounts and opportunities for career advancement.