Customer Service Manager - Front End Leader in Fast Paced Store

B&M Retail; Tendring; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Store discount

Colleague portal access

Hospitality benefits

Job summary

B&M Retail in Tendring is seeking a Customer Service Manager to lead a busy front-end team and deliver a brilliant shopping experience for every customer.

This hands-on, permanent, full-time role covers days, evenings and weekends. You’ll drive service standards, handle customer queries with confidence, and create a welcoming store atmosphere that keeps queues moving and customers returning. B&M offers great benefits and career progression.

Qualifications

• Experience managing cash processes with accuracy.
• Proven ability to lead teams in fast-paced environments.
• Passion for delivering great customer experiences.
• Confidence to handle challenges and make quick decisions.
• Results-driven with a focus on high service standards.

Responsibilities

• Lead the front end, ensuring every customer gets great service.
• Keep queues moving and the experience fast, friendly, and efficient.
• Handle customer queries, issues, and feedback with confidence and care.
• Drive service standards, KPIs, and customer satisfaction scores.
• Create a welcoming, positive store atmosphere customers enjoy.

Skills

Customer service

Team leadership

Cash handling

Decision making

KPI focus

Job description

B&M Retail in Tendring is seeking a Customer Service Manager to lead a busy front-end team and deliver a brilliant shopping experience for every customer.

This hands-on, permanent, full-time role covers days, evenings and weekends. You’ll drive service standards, handle customer queries with confidence, and create a welcoming store atmosphere that keeps queues moving and customers returning. B&M offers great benefits and career progression.