Retail Front-End Service Leader

B&M Retail Limited; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Store discount

Colleague discount portal

Hospitality benefits

Job summary

B&M Retail Limited is hiring a Customer Service Manager for a new Acton store. You will lead the front-end team, ensuring a fast, friendly and efficient service from entry to checkout, while delivering a brilliant shopping experience in a high-energy environment.

This permanent, full-time role requires flexibility across days, evenings and weekends as part of the store management team. You’ll shape customer interactions and service standards daily.

Qualifications

• Experience leading front-line teams in fast-paced settings.
• Strong focus on delivering exceptional customer experiences.
• Cash handling accuracy and end-to-end cash processes.

Responsibilities

• Lead the front-end team to ensure every customer receives great service.
• Keep queues moving and ensure a fast, friendly, efficient store experience.
• Handle customer queries, issues and feedback with confidence and care.
• Drive service standards, KPIs and customer satisfaction.
• Create a welcoming, positive store atmosphere that customers enjoy.

Skills

Team leadership

Customer service

Cash handling

Job description

B&M Retail Limited is hiring a Customer Service Manager for a new Acton store. You will lead the front-end team, ensuring a fast, friendly and efficient service from entry to checkout, while delivering a brilliant shopping experience in a high-energy environment.

This permanent, full-time role requires flexibility across days, evenings and weekends as part of the store management team. You’ll shape customer interactions and service standards daily.