Front Desk & Workplace Coordinator — Flexible Hours

DLA Piper; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

DLA Piper in London is recruiting a Receptionist to join our Property & Workplace team. The role supports the smooth running of client floors, reservations, and the Property & Workplace helpdesk, delivering a high-quality, client-focused experience.

The role requires a flexible approach to working hours with an 8-hour shift between 08:00 and 18:00, with potential additional hours based on business needs. You will be part of a global law firm prioritising inclusion and seamless client service.

Qualifications

• Excellent communication skills, verbal and written.
• Ability to prioritise and manage multiple tasks in a fast-paced environment.
• Strong organisational skills and attention to detail.
• Commitment to delivering high levels of client service.
• Experience handling complaints and resolving issues promptly.
• Polite, courteous, and professional demeanor.
• Proficient with Microsoft Office and general office tech.
• Ability to work autonomously and as part of a team.

Responsibilities

• Be part of a frontline reception team supporting clients and their needs.
• Manage reservations and oversee the client floors and helpdesk.
• Provide exceptional service to clients and visitors with a calm, proactive approach.
• Act as day-to-day coordinator for client requirements.
• Ensure the client floor and areas reflect accurate activity in systems.
• Assist with document preparation and timely delivery of materials.
• Uphold client journey standards across communications and responses.
• Follow HR, health & safety, and environmental policies and procedures.
• Receive, log, escalate and resolve helpdesk tickets as needed.
• Represent the company values and build strong relationships with colleagues and clients.

Skills

Prioritisation

Organization

Client service

Complaint handling

Communication

Initiative

Flexibility

Attention to detail

MS Office

Policy adherence

Tools

Microsoft Office

Job description

DLA Piper in London is recruiting a Receptionist to join our Property & Workplace team. The role supports the smooth running of client floors, reservations, and the Property & Workplace helpdesk, delivering a high-quality, client-focused experience.

The role requires a flexible approach to working hours with an 8-hour shift between 08:00 and 18:00, with potential additional hours based on business needs. You will be part of a global law firm prioritising inclusion and seamless client service.