Receptionist

DLA Piper; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

DLA Piper in London is recruiting a Receptionist to join our Property & Workplace team. The role supports the smooth running of client floors, reservations, and the Property & Workplace helpdesk, delivering a high-quality, client-focused experience.

The role requires a flexible approach to working hours with an 8-hour shift between 08:00 and 18:00, with potential additional hours based on business needs. You will be part of a global law firm prioritising inclusion and seamless client service.

Qualifications

• Excellent communication skills, verbal and written.
• Ability to prioritise and manage multiple tasks in a fast-paced environment.
• Strong organisational skills and attention to detail.
• Commitment to delivering high levels of client service.
• Experience handling complaints and resolving issues promptly.
• Polite, courteous, and professional demeanor.
• Proficient with Microsoft Office and general office tech.
• Ability to work autonomously and as part of a team.

Responsibilities

• Be part of a frontline reception team supporting clients and their needs.
• Manage reservations and oversee the client floors and helpdesk.
• Provide exceptional service to clients and visitors with a calm, proactive approach.
• Act as day-to-day coordinator for client requirements.
• Ensure the client floor and areas reflect accurate activity in systems.
• Assist with document preparation and timely delivery of materials.
• Uphold client journey standards across communications and responses.
• Follow HR, health & safety, and environmental policies and procedures.
• Receive, log, escalate and resolve helpdesk tickets as needed.
• Represent the company values and build strong relationships with colleagues and clients.

Skills

Prioritisation

Organization

Client service

Complaint handling

Communication

Initiative

Flexibility

Attention to detail

MS Office

Policy adherence

Tools

Microsoft Office

Job description

We are recruiting a Receptionist to join our Property & Workplace team in our London office.

The reception team is an integral part of our Front of House service. This team is responsible for the smooth and efficient running of the client floors, managing reservations, and overseeing the Property & Workplace helpdesk.

The successful candidate will embody our values and client service approach, helping to deliver a consistently high-quality, client-focused experience while supporting the wider business objectives.

This role requires a flexible approach to working hours. You will work an 8-hour shift each day, including a 1-hour unpaid break, scheduled between 08:00 and 18:00. Shift patterns may vary based on business needs. On occasion, you may also be required to work outside of these hours, so flexibility is essential.

Main duties and responsibilities

• Be part of an engaged team working collaboratively to support our clients and their needs
• Understand and demonstrate the client journey and ability to apply these principals in everything we do; including telephone calls, email responses and working alongside other departments
• Offering an exceptional service to clients and visitors; use initiative and take ownership to, resolve and accommodate any challenges or special requests in a calm and professional manner
• Become the point of contact for day-day coordination for all client requirements
• Accountability for the client floor and areas, ensuring that our internal systems match the daily activity
• Support and assist with the preparation of documents and subsequent delivery of materials is completed in a timely fashion
• Excellent understanding and knowledge of the client journey
• Follow all operational, HR, health & safety and environmental policies and procedures
• Receiving, Logging, Solving and Escalating helpdesk request and tickets; be attentive and provide support
• Embrace the company values to help build strong working relationships with colleagues, clients and users of our services

About You

• Able to prioritise effectively and process multiple tasks; working to sometimes conflicting timescales in a fast-paced and challenging environment
• Highly organised approach with good administrative skills
• Energetic and enthusiastic; a team member who has the skills and knowledge to be able to work flexibly and autonomously within our fast moving and changing environment
• Experience in understanding the importance of client care and must be committed to delivering a high level of service, responding to client requests promptly and efficiently
• Proven experience in handling complaints and resolving problems quickly
• Polite and courteous manner
• Excellent communication skills, either verbal or written
• High attention to detail whilst working in a fast-paced environment
• Ability to use initiative and display flexibility to ensure excellent service
• Follow all policies and procedures, ensuring uniform and personal appearance are clean and professional
• Experienced user of all aspects of Microsoft office

About Us

We're a global law firm helping our clients achieve their goals wherever they do business. Our pursuit of innovation has transformed our delivery of legal services. With offices in the Americas, Europe, the Middle East, Africa and Asia Pacific, we deliver exceptional outcomes on cross-border projects, critical transactions and high-stakes disputes.

At DLA Piper, we understand that inclusion is not a one-size-fits-all concept. We embrace and celebrate the range of perspectives, backgrounds and experiences that each individual brings to our firm. By fostering a culture that welcomes and appreciates all aspects of our individuality, we ensure that everyone has the opportunity to succeed.

Our commitment to inclusion and positive social impact enables us to provide exceptional service to our clients and communities, while nurturing a unique and inclusive culture for all our people. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.

We are committed to being accessible and accommodating any reasonable adjustments needed throughout the recruitment process to ensure an inclusive experience for all. If you need any support or adjustments, please let us know.

Where local legislation permits, we will conduct relevant pre-engagement screening checks prior to your first day.