Client Experience Lead - Legal Front Desk

www.law-choice.com - Jobboard; Greater London; On-site; GBP 22,000 - 32,000; Full time

Job summary

London firm is seeking a Legal Receptionist to join the Front of House team, acting as the friendly first point of contact on client floors, managing reservations, helpdesk, and ensuring a first-class experience for every visitor.

Responsibilities include coordinating client requirements, handling helpdesk requests, assisting with document preparation, and collaborating with other teams to keep the office running smoothly. 8-hour shifts between 08:00 and 18:00, full-time.

Qualifications

• Polished, professional demeanor and client-first attitude.
• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Ability to adapt quickly in a fast-paced environment.
• Experience handling client inquiries and complaints is a plus.

Responsibilities

• Be the friendly face on client floors and main point of contact on arrivals.
• Coordinate day-to-day client requirements and reservations.
• Log, resolve, and escalate helpdesk requests as needed.
• Assist with document preparation and timely delivery.
• Collaborate with internal teams to keep the office running smoothly.

Skills

Polished, client-first approach

Communication skills

Problem solving

Team collaboration

Adaptability

Tools

Microsoft Office

Job description

London firm is seeking a Legal Receptionist to join the Front of House team, acting as the friendly first point of contact on client floors, managing reservations, helpdesk, and ensuring a first-class experience for every visitor.

Responsibilities include coordinating client requirements, handling helpdesk requests, assisting with document preparation, and collaborating with other teams to keep the office running smoothly. 8-hour shifts between 08:00 and 18:00, full-time.