Front Desk & Visitor Experience Specialist

ISS Facilities Services; Woking; On-site; GBP 18,000 - 24,000; Full time

Job summary

ISS is seeking a professional and customer-focused Receptionist to deliver an exceptional workplace experience for customers, visitors, and colleagues at our Woking site. You will manage reception services, maintain a welcoming environment, and support operations with accuracy and discretion.

In this role you will handle visitor registration, coordinate meeting room bookings, support events, and liaise with security and facilities teams to uphold high standards of service and professionalism

Qualifications

• Experience in hotel or corporate reception with strong customer focus.
• Excellent written and verbal communication with clients, visitors and colleagues.
• Strong organisational skills, attention to detail and prioritising tasks.
• Proficiency in MS Word, Excel and PowerPoint; solid IT skills.
• Friendly, proactive and flexible with a team-oriented attitude.

Responsibilities

• Deliver excellent customer service and create memorable experiences for clients.
• Be the primary contact for visitors and telephone enquiries with professional assistance.
• Manage visitor registration, access procedures and delegate pass preparation.
• Maintain a clean, organised reception area reflecting high workplace standards.
• Coordinate meeting room bookings, setups and hospitality requirements.
• Support workplace events and activities to promote engagement.
• Conduct site tours and liaise with teams to resolve issues promptly.
• Assist with security, health and safety procedures including visitor compliance.

Skills

Customer service

Communication

Organization

IT skills

Team player

Under pressure

Confidentiality

Results oriented

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

ISS is seeking a professional and customer-focused Receptionist to deliver an exceptional workplace experience for customers, visitors, and colleagues at our Woking site. You will manage reception services, maintain a welcoming environment, and support operations with accuracy and discretion.

In this role you will handle visitor registration, coordinate meeting room bookings, support events, and liaise with security and facilities teams to uphold high standards of service and professionalism