Guest Experience & Front Desk Coordinator

ISS; Woking; On-site; GBP 21,000 - 28,000; Full time

Job summary

Based in the United Kingdom, this role is ideal for an organised and proactive individual who thrives in a fast-paced environment, can work under pressure, and collaborates with teams to deliver memorable client experiences while upholding ISS's values and standards.

Qualifications

• Excellent customer service skills with a professional approach.
• Experience in visitor management and reception duties.
• Strong organisational abilities and attention to detail.

Responsibilities

• Deliver exceptional customer service at the reception and act as first point of contact for visitors and callers.
• Manage visitor registration, access procedures and host notifications.
• Coordinate meeting room bookings, room setups and hospitality requirements.
• Keep reception area orderly and reflect high workplace standards.
• Support site operations, including security, health and safety processes as required.
• Provide professional information and assistance to clients, visitors and colleagues.
• Maintain confidentiality and demonstrate professionalism at all times.

Skills

Customer service

Visitor management

Meeting room coordination

Organisation

Communication

IT skills

Tools

Microsoft Word

Excel

PowerPoint

Job description

Based in the United Kingdom, this role is ideal for an organised and proactive individual who thrives in a fast-paced environment, can work under pressure, and collaborates with teams to deliver memorable client experiences while upholding ISS's values and standards.