Receptionist

ISS; Woking; On-site; GBP 21,000 - 28,000; Full time

Job summary

Based in the United Kingdom, this role is ideal for an organised and proactive individual who thrives in a fast-paced environment, can work under pressure, and collaborates with teams to deliver memorable client experiences while upholding ISS's values and standards.

Qualifications

• Excellent customer service skills with a professional approach.
• Experience in visitor management and reception duties.
• Strong organisational abilities and attention to detail.

Responsibilities

• Deliver exceptional customer service at the reception and act as first point of contact for visitors and callers.
• Manage visitor registration, access procedures and host notifications.
• Coordinate meeting room bookings, room setups and hospitality requirements.
• Keep reception area orderly and reflect high workplace standards.
• Support site operations, including security, health and safety processes as required.
• Provide professional information and assistance to clients, visitors and colleagues.
• Maintain confidentiality and demonstrate professionalism at all times.

Skills

Customer service

Visitor management

Meeting room coordination

Organisation

Communication

IT skills

Tools

Microsoft Word

Excel

PowerPoint

Job description

This role is responsible for creating a welcoming environment, managing reception services, and ensuring a consistently high standard of customer care across the site.

We are looking for an organised and proactive individual who can effectively support workplace operations, visitor management, meeting room coordination, and site standards while maintaining professionalism, attention to detail, and a positive approach at all times.

Key Responsibilities

• Deliver exceptional customer service, creating memorable experiences and exceeding client expectations.
• Act as the primary point of contact for visitors, customers, and telephone enquiries, providing professional assistance and information.
• Manage visitor registration, access procedures, host notifications, and delegate pass preparation in line with site policies.
• Maintain a clean, organised, and professional reception area that reflects high workplace standards.
• Coordinate meeting room bookings, room setups, hospitality requirements, and daily meeting room readiness checks.
• Support workplace events, community initiatives, and activities that promote engagement and collaboration.
• Conduct site tours, identify maintenance or housekeeping issues, and liaise with relevant teams to ensure prompt resolution.
• Support security, health and safety procedures, including visitor compliance and emergency response protocols.
• Previous experience within hotel reception, corporate reception, or another customer-facing environment with a strong customer service focus.
• Excellent written and verbal communication skills with the ability to engage professionally with clients, visitors, and colleagues at all levels.
• Strong organisational skills, attention to detail, and the ability to prioritise tasks effectively.
• Proficiency in Microsoft Word, Excel, and PowerPoint, alongside strong general IT skills.
• Friendly, enthusiastic, proactive, and flexible approach with a positive team-oriented attitude.
• Ability to work under pressure, use initiative, adapt to changing priorities, and remain calm and professional.
• Demonstrates confidentiality, discretion, integrity, and professionalism at all times.
• Results-driven with a commitment to continuous improvement and maintaining high standards.
• Dedicated to building strong client relationships and consistently exceeding customer expectations.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou, #facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.