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ISS Facilities Services; Woking; Vor Ort; GBP 18.000 - 24.000; Vollzeit

Zusammenfassung

ISS is seeking a professional and customer-focused Receptionist to deliver an exceptional workplace experience for customers, visitors, and colleagues at our Woking site. You will manage reception services, maintain a welcoming environment, and support operations with accuracy and discretion.

In this role you will handle visitor registration, coordinate meeting room bookings, support events, and liaise with security and facilities teams to uphold high standards of service and professionalism

Qualifikationen

• Experience in hotel or corporate reception with strong customer focus.
• Excellent written and verbal communication with clients, visitors and colleagues.
• Strong organisational skills, attention to detail and prioritising tasks.
• Proficiency in MS Word, Excel and PowerPoint; solid IT skills.
• Friendly, proactive and flexible with a team-oriented attitude.

Aufgaben

• Deliver excellent customer service and create memorable experiences for clients.
• Be the primary contact for visitors and telephone enquiries with professional assistance.
• Manage visitor registration, access procedures and delegate pass preparation.
• Maintain a clean, organised reception area reflecting high workplace standards.
• Coordinate meeting room bookings, setups and hospitality requirements.
• Support workplace events and activities to promote engagement.
• Conduct site tours and liaise with teams to resolve issues promptly.
• Assist with security, health and safety procedures including visitor compliance.

Kenntnisse

Customer service

Communication

Organization

IT skills

Team player

Under pressure

Confidentiality

Results oriented

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Jobbeschreibung

Receptionist

We are seeking a professional and customer-focused Receptionist to deliver an exceptional workplace experience for customers, visitors, and colleagues.

Job Description

This role is responsible for creating a welcoming environment, managing reception services, and ensuring a consistently high standard of customer care across the site.

We are looking for an organised and proactive individual who can effectively support workplace operations, visitor management, meeting room coordination, and site standards while maintaining professionalism, attention to detail, and a positive approach at all times.

Key Responsibilities

Deliver exceptional customer service, creating memorable experiences and exceeding client expectations.

Act as the primary point of contact for visitors, customers, and telephone enquiries, providing professional assistance and information.

Manage visitor registration, access procedures, host notifications, and delegate pass preparation in line with site policies.

Maintain a clean, organised, and professional reception area that reflects high workplace standards.

Coordinate meeting room bookings, room setups, hospitality requirements, and daily meeting room readiness checks.

Support workplace events, community initiatives, and activities that promote engagement and collaboration.

Conduct site tours, identify maintenance or housekeeping issues, and liaise with relevant teams to ensure prompt resolution.

Support security, health and safety procedures, including visitor compliance and emergency response protocols.

Professional and Personal Competencies / Qualifications

Previous experience within hotel reception, corporate reception, or another customer‑facing environment with a strong customer service focus.

Excellent written and verbal communication skills with the ability to engage professionally with clients, visitors, and colleagues at all levels.

Strong organisational skills, attention to detail, and the ability to prioritise tasks effectively.

Proficiency in Microsoft Word, Excel, and PowerPoint, alongside strong general IT skills.

Friendly, enthusiastic, proactive, and flexible approach with a positive team‑oriented attitude.

Ability to work under pressure, use initiative, adapt to changing priorities, and remain calm and professional.

Demonstrates confidentiality, discretion, integrity, and professionalism at all times.

Results‑driven with a commitment to continuous improvement and maintaining high standards.

Dedicated to building strong client relationships and consistently exceeding customer expectations.

The Company

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Proud member of the Disability Confident employer scheme