Corporate Front Desk & Visitor Experience Specialist

ST James Facilities; Greater London; On-site; GBP 22,000 - 30,000; Full time

Job summary

ST James Facilities is seeking a corporate receptionist based at the front desk of a busy, newly refurbished office building in London. You will share the desk with the building manager, welcoming occupiers, visitors and landlords, ensuring a seamless journey for all entrants.

The role requires an SIA licence and a professional, proactive approach. Strong communication, organisational skills and experience with MS Office and visitor management systems are essential.

Qualifications

• Excellent verbal and written communication skills.
• Outstanding interpersonal skills and ability to build rapport with a diverse range of people.
• Strong organisational and administrative abilities with excellent attention to detail.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Experience using visitor management systems such as Smartspaces.
• Professional, proactive approach and comfortable dealing with senior stakeholders and VIP visitors.
• Excellent timekeeping, reliability and punctuality.
• Team player with initiative and accountability.
• Flexibility and adaptability to changing client/business needs.

Responsibilities

• Take ownership of the reception area and maintain high presentation standards.
• Provide a warm, professional welcome to all visitors, tenants, and clients.
• Act as first point of contact for building enquiries and respond promptly.
• Ensure safety and security processes are followed at all times.
• Handle calls, identify caller requirements and transfer as needed.
• Manage challenging situations calmly and professionally.
• Build strong relationships with occupiers and visitors.
• Keep reception documentation current and compliant.
• Deliver monthly and weekly FOH reports and data as required.
• Support the Building Manager and Property Manager with admin tasks.
• Keep reception area tidy and well organised.
• Report accidents and building concerns promptly.
• Coordinate with cleaners, facilities, security and service partners.
• Ensure reception areas remain impeccably ordered.

Skills

Verbal communication

Interpersonal skills

Organisational skills

Team player

Working under pressure

Time management

Tools

Microsoft Office

Smartspaces

Job description

ST James Facilities is seeking a corporate receptionist based at the front desk of a busy, newly refurbished office building in London. You will share the desk with the building manager, welcoming occupiers, visitors and landlords, ensuring a seamless journey for all entrants.

The role requires an SIA licence and a professional, proactive approach. Strong communication, organisational skills and experience with MS Office and visitor management systems are essential.