Front Desk & Visitor Experience Lead

Mitie Group plc.; London Borough of Barnet; On-site; GBP 21,000 - 25,000; Full time

Job summary

Mitie Group plc. in London is seeking a professional Receptionist to deliver a welcoming, efficient front-of-house service for visitors, clients, contractors, and staff. As the first point of contact, you will uphold high standards of service and provide administrative support.

You will greet and register visitors, manage passes, coordinate meeting rooms, and handle calls and inquiries. The role also involves handling mail, couriers, and maintaining records.

Qualifications

• Experience delivering front-of-house reception and visitor management.
• Strong organization and multitasking abilities.
• Good written and verbal communication in English.

Responsibilities

• Greet visitors, clients, and contractors in a courteous, professional manner.
• Register visitors and issue passes per site policy.
• Direct guests and answer general inquiries promptly.
• Answer, screen, and transfer calls efficiently.
• Maintain and tidy reception and waiting areas; prepare meeting rooms.
• Maintain car park data, access cards, and incident reporting.

Skills

Front-of-House

Customer Service

Communication

Administrative Skills

Job description

Mitie Group plc. in London is seeking a professional Receptionist to deliver a welcoming, efficient front-of-house service for visitors, clients, contractors, and staff. As the first point of contact, you will uphold high standards of service and provide administrative support.

You will greet and register visitors, manage passes, coordinate meeting rooms, and handle calls and inquiries. The role also involves handling mail, couriers, and maintaining records.