Front of House & Guest Services Coordinator

Mitie; Greater London; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Excellent staff benefits

Job summary

Mitie is seeking a Front of House Officer - Customer Service in London. The role involves welcoming guests, handling reception duties, porter services and ensuring smooth operations across the site. You will coordinate room setups, manage mail flow and support the customer services team.

The position requires strong customer-facing skills, fluency in English, and a proactive work ethic. A professional appearance and reliable attendance are essential for a positive, efficient office environment.

Qualifications

• Excellent customer service experience, face-to-face, email and phone.
• Proficient with MS Outlook, Word and Excel.
• Flexible approach and ability to work independently.

Responsibilities

• Greet guests, visitors and external client staff at the location.
• Answer the telephone and provide reception, porter and messenger services.
• Check identities, issue passes and host visitors.
• Set up rooms/venues and assist with furniture relocation.
• Receive, sort and distribute mail and post; franking when needed.

Skills

Excellent customer service

Microsoft Office

Flexible and willing to work

Own initiative

Enthusiastic and hardworking

Timekeeping

Reliable and well organised

Verbal communication (second language)

Tools

Microsoft Office Suite

Job description

Mitie is seeking a Front of House Officer - Customer Service in London. The role involves welcoming guests, handling reception duties, porter services and ensuring smooth operations across the site. You will coordinate room setups, manage mail flow and support the customer services team.

The position requires strong customer-facing skills, fluency in English, and a proactive work ethic. A professional appearance and reliable attendance are essential for a positive, efficient office environment.